us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Dayna Dabner
I ordered my coat over two weeks ago…

I ordered my coat over two weeks ago and I still haven't received it yet. They the first one was lost and now I haven't heard anything about the replacement coat so at this point I have nothing good to say!

1
Date of experience: Jan 30, 2024
David
Shipping could of been better

4
Date of experience: Jan 30, 2024
Follower Of Christ
Package never came and I had to get…

Package never came and I had to get customer service so they could resend the pancake I stuck wearing a bleached ripped jacket while I wait 😞😞🙁

1
Date of experience: Jan 30, 2024
Noel Castillo
I paid for delivery and it took forever…

I paid for delivery and it took forever for my order to be delivered. Very dissapointing

1
Date of experience: Jan 30, 2024
ROGER LAZARO
Excellent Service

Great customer service, as usual. Their phone system is a little hard to navigate if you don't know your customer code, so make sure that get your code early on and keep it handy. In any event, all of the reps that I have ever dealt with are very knowledgeable and helpful.

5
Date of experience: Jan 29, 2024
jackie H
Upon entering the store no staff was…

Upon entering the store no staff was available. I shopped on Monday evening on 01/29 at around 5:30pm. I looked around for a bit and then seen where the coats were that I was looking for. There was a hispanic woman who seemed to be in charge gathered by the register talking with staff members. Even though i was only within a few feet of them no one greeted me or asked if i needed anything. I was there for about 15 minutes and tried on several coats and then finally asked someone for help. He couldn’t find my size so i then started trying on a different style i liked and asked another employee for help with my size. He wasn’t kind nor did he have good customer service but he helped (sarcastic and reluctantly). Finally i got to the register to pay.. fast forward i get home and realize an alarm is still on my coat. If the customer service wasn’t so terrible and I wasn’t ignored the whole time this wouldn’t have been as bad but by this time i was really annoyed. I returned the next day to have it removed and 3 employees were standing by the front entrance (again the woman who seems to be in leadership) and never even said hello. I will never return to that location

1
Date of experience: Jan 29, 2024
Store was super clean and friendly staff

We needed a warm coat and this store had reasonable prices and super warm coats in January!! Everyone else around in town had NOTHING! Trust me we walked alllll over!

5
Date of experience: Jan 29, 2024
Naoko Katsumata
Trustworthy

Trustworthy! Shipping fee is reasonable and delivers faster than I expected. Easy to see in the website.

5
Date of experience: Jan 29, 2024
I komang
Great product

5
Date of experience: Jan 29, 2024
The order Hasn't been delivered yet

it's almost 10 days and the order hasn't be delivered is this the way that you'll treat your coustomers.

1
Date of experience: Jan 29, 2024

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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