Review Time
Great customer service, as usual. Their phone system is a little hard to navigate if you don't know your customer code, so make sure that get your code early on and keep it handy. In any event, all of the reps that I have ever dealt with are very knowledgeable and helpful.
Upon entering the store no staff was available. I shopped on Monday evening on 01/29 at around 5:30pm. I looked around for a bit and then seen where the coats were that I was looking for. There was a hispanic woman who seemed to be in charge gathered by the register talking with staff members. Even though i was only within a few feet of them no one greeted me or asked if i needed anything. I was there for about 15 minutes and tried on several coats and then finally asked someone for help. He couldn’t find my size so i then started trying on a different style i liked and asked another employee for help with my size. He wasn’t kind nor did he have good customer service but he helped (sarcastic and reluctantly). Finally i got to the register to pay.. fast forward i get home and realize an alarm is still on my coat. If the customer service wasn’t so terrible and I wasn’t ignored the whole time this wouldn’t have been as bad but by this time i was really annoyed. I returned the next day to have it removed and 3 employees were standing by the front entrance (again the woman who seems to be in leadership) and never even said hello. I will never return to that location
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