us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

John Rainey
Deal with a representative

I have been needing to order additional pens for a moment, but the increase in prices prevented me from doing so. The representative was able to get a price we could both agree on and fulfill the order.

5
Date of experience: Oct 11, 2025
martha brown
Ordering back scratcher pens

Item was delivered promptly after order was placed and follow up was great

5
Date of experience: Oct 11, 2025
PASTOR HARRY S. DAVIS JR.
Good writing pens

All is well, everything is great

5
Date of experience: Oct 11, 2025
JOE BEACHY
Communication problems

The pens are exactly what I ordered. However when I place the order I was told that we could pay 50% once the order was received and the other 50% in 90 days So after I place the order all of a sudden I had to pay 50% right away or the order would be canceled I'm not sure what happened but then I was told that production would take two days and then it would just be shipping after that. And production ended up taking more like five or six weeks and then it was shipped. I would say definitely you have some internal problems with communication

3
Date of experience: Oct 11, 2025
Sally Bush
calendars

Fast turnaround

5
Date of experience: Oct 11, 2025
JOSEPH DOLIVEIRA
Disappointment

Disappointment, misrepresentation and lies

1
Date of experience: Oct 11, 2025
Shannon Wolfer
The order took about 3 months to get to…

The order took about 3 months to get to me- maybe longer. It took so long I forgot about the order and once I remembered I assumed I decided against it. The calendars finally showed up in 3 boxes- 2 rectangular that fit the calendars size and kept them in order& one larger square box. The calendars in the square box were obv tossed around and are all crinkled and bent up. Not something I feel good about giving to my customers so it was 3 months to toss half of them. Super disappointed.

2
Date of experience: Oct 11, 2025
Rachelle Austin
Terrible customer service

I never received 344 of my 840 calendars plus I never received the 840 envelopes I ordered. I called it in and was told to send pictures of what I got and I am still waiting to hear. On top of waiting months for it I dont get what I ordered and didn't get a refund.

1
Date of experience: Oct 11, 2025
MICHAEL ROACH
Easy to order

Easy to order. Product quality is excellent. Product arrived on time.

5
Date of experience: Oct 11, 2025
Delores Troub
My pens were shipped quickly and they…

My pens were shipped quickly and they were just as I ordered.

5
Date of experience: Oct 11, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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