Review Time
This site and company needs to be shut down!! They are advertising a product that is not accurate based on what we received at all!!The company seems like a scam running out of China entirely The product also arrived with no labels and what’s so ever indicating the company name. It had nothing on it and arrived in a plastic wrap in a shipping bag.
We bought the king mattress topper. Started with Amazon but referred directly to West Month. Can’t believe Amazon would even be associated with this company in any way. Tried the topper for several nights but didn’t meet our expectations. We thought we would sink in but instead it didn’t make a difference to our firm mattress. We tried emailing several times to return within the 30 day period. Finally got a response back that we could return it but we have to pay. And the return address is CHINA!!! Probably would cost as much to return as the topper itself. Extremely dissatisfied all the way around with the product and customer service!!!!
GREAT customer service! I was concerned with the delay however they were quick to reply, very kind and handled immediately! I was so impressed especially during the holidays. AMAZING overall experience with the product & customer service!
I’m usually a hot sleeper so I was a bit worried before buying. But this one actually feels breathable and doesn’t trap heat like memory foam does. The comfort level is really nice, soft but still supportive. Been using it for over a week now and no complaints so far.
We bought one of their mattress toppers online through Facebook and by mistake. My husband ordered it twice. When we tried to return it, we had to pay shipping back to Asia. Which on their website it said easy returns. Nothing about the honor needed to pay to ship it to China. Buyer beware
The shipping wasn’t too bad. Some items were shipped separately. Customer service was very good and responded to my questions. The mattress topper seem to have helped my neck. I’m not near as sore in the morning, which is definitely a good thing.
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