venn.ca

Great customer support and great…

Great customer support and great founders that really make the experience good. At the end of the day we just want something that works and Venn was able to provide that in a simple and easy way.

Date of experience: Jul 01, 2025

MT went above and beyond to help me…

MT went above and beyond to help me setup account and even when I have made a mistake, he guided me every step of the way. but as a company will not be doing business with them

Date of experience: Jun 26, 2025

Resolution was reached

Resolution was reached, but it did take a few attempts to get there. Michael was friendly and seemed genuine in trying to solve the problem.

Date of experience: Jun 26, 2025

The best banking for SMB

Fantastic way to get banking started for a SMB in Canada.. zero complications and fantastic customer service. Venn is a new FinTech revolution for Business accounts.

Date of experience: Jun 20, 2025

Amazing Fast Customer Service

I needed to connect my Venn account with my payroll provider, but I could only do a manual verification. Normally that would take up to 10 business days to complete. Michael from the support Team at Venn was awesome. He was able to push through my request for my Venn account to be connected with my payroll provider right before the end of the week, on a Friday afternoon. That was great service! I highly recommend using Venn.

Date of experience: Jun 20, 2025

Serious Business Risk — Funds Frozen, No Resolution, No Accountability

We were onboarded through Venn, who uses Currencycloud as the backend payment processor. After a large incoming wire of $30,000 USD was received, it was placed under "compliance review" by Currencycloud — something we were told would take a few days to resolve.Weeks later, the funds remain frozen. Despite multiple follow-ups, we received vague updates, no resolution timelines, and no access to a proper escalation or complaint process — which both Venn and Currencycloud are required to provide under FCA and Canadian consumer regulations.Now, Venn has unilaterally offboarded us and is shutting down our account — before the funds have been released. They claim the money will be returned to the sender but have refused to provide any proof of return or even basic transaction details. Repeated requests for compliance contacts or regulatory disclosures have gone unanswered.This has placed our business in a vulnerable position with zero financial transparency, no clear recourse, and loss of operational funds. We are now escalating to the UK Financial Conduct Authority, Financial Ombudsman Service, and relevant Canadian consumer protection authorities.🚫 Warning to other businesses: Be extremely cautious before trusting this platform with your company’s funds. Their communication, compliance transparency, and dispute resolution processes are deeply lacking — especially when something goes wrong. If your funds are flagged, you may find yourself stuck in a regulatory black hole with no support.

Date of experience: Jun 19, 2025

fast support convenient

Date of experience: Jun 19, 2025

Amazing experience!

Amazing experience!Had tech issues and Mike was on it.

Date of experience: Jun 19, 2025

The support team is truly caring and…

The support team is truly caring and even more truly persistent in seeing through complex business and banking problems, this review is for Michael, thank you!!

Date of experience: Jun 18, 2025

Venn has made our team's life so much…

Venn has made our team's life so much easier on accounting, spend tracking, and deploying credit cards. It's awesome.

Date of experience: Jun 15, 2025