Review Time
disgusting service, cant get decent help with anything, no-one seems to have a clue about anything, mean while i get hit by bots, ticket gets resolved althought its clearly not, i pay for vip yet the man i just spoke to says it was cancelled? yet you took my money, and again its not resolved, and no one looking into it as a vip or urgently at all. im absolutly fed up!! Fix your shit!! fix my site!
VentraIP registered a new domain name and made it live without my knowledge or consent, then redirected it to my existing domain name. Only when I logged into the Ventra control panel did I see that VentraIP was telling me that I had been "awarded" a new domain name "to protect my online presence", which I would have to pay to renew after the first year. When I checked my website traffic, this new domain name had displaced my existing domain name as the primary access to my website on a number of occasions, which I am concerned affects my SEO. I do not appreciate VentraIP registering a domain name without my knowledge or consent and then making it live so that it directs to my website. Very unethical in my opinion for the purpose of increasing their own revenue to attempt to incentivise me to pay to renew a domain name I never requested nor registered myself.
Whenever I have had issues with my various websites - usually because of something I have done or not done - Ventraip's helpdesk has responded quickly and with sensible, practical advice. I have just upgraded my hosting to a VPS and stayed with them even though there are cheaper options.
I've been a long-time customer of VentraIP, using their services for both business and personal dealings over the years. Their performance and support have consistently been excellent.Most recently, when setting up a new domain for a professional career pivot, VentraIP have once again proven to be the best value option, even when compared against competitors' Black Friday offers. Their pricing is not only competitive but also transparent. Crucially, their inclusions are genuinely good.This level of value and comprehensive inclusion, combined with their always reliable and expert Australian-based support, makes them my top recommendation for domain registration needs.
What a blessing I wish I found this company years ago, however it was all timing that the lord led me here, I am vey happy with this user friendly platform i will definitely be sharing this Ventra IP platform to people needing these services at a great investment, thank you VentraIP i will be back , for what I need to add God bless, have a wonderful day !!!!!
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VentraIP is the largest privately owned digital service provider in Australia, backed by a team of industry veterans and local technical professionals who ensure our customers always get the best customer service and technical support 24 hours a day, 7 days a week.
