Review Time
disgusting service, cant get decent help with anything, no-one seems to have a clue about anything, mean while i get hit by bots, ticket gets resolved althought its clearly not, i pay for vip yet the man i just spoke to says it was cancelled? yet you took my money, and again its not resolved, and no one looking into it as a vip or urgently at all. im absolutly fed up!! Fix your shit!! fix my site!
The company appears to not provide support unless you pay.After I purchased, I then needed to pay for it to be set up correctly so I could actually accept an email. This was stated as a 8hr wait time; I needed what they advertised but * pay $8.95 or wait in a line, committed to pay the dollars, boom fixed.Today, two issues with their software (cant attach a document and email in the app filters embedded features), it stated 3hrs wait on the web site /ticket, 9hrs later ..... I guess if I pay another $8.95 it will be fixed
Themis company is so bad don't ever consider using Ventra IP if your seriously running a business they will leave you out to hang.Support is slow and TERRIBLE they have no idea what they are doing and takes days to get things resolved.. This is what I have been through... This is just honest feedback nothing personal.If y lo ur a basic user I'm sure you don't even notice..With 60 domains hosted as a reseller .. I've just been told we have 3 weeks time (totally unacceptable notice period) we are being forced into having all of our services moved to another server and we have to re-delegate all of our clients domains at the same time on a Monday at 1am!! This will ruin our business.This is going to cause chaos as it cannot be done, we have jobs booked and it's totally unacceptable.. WTF are they trying to do?? This shift of risk and responsibility to their customers says it all. Be warned!!There is no proposed staged or planned DNS migration from the old legacy box this is totally unacceptable.I have politely requested this be done and staged properly so this won't ruin our business and impact about clients and they are just refusing and stonewalling us!! I am shocked thay are forcing this upon their resellers and his is how they treat their customers l! Be warned stay away from this company they do NOT care about their customers and they are cowboys.It has been one thing after the next with them since we were moved to them by way of an acquisition a couple of years ago, this is the final straw.We have never paid late or caused problems for them. They also doubled our bill during this time.I will post the tickets for evidence if anyone wants to see more detail, it's a diabolical disregard for their reseller customers.
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VentraIP is the largest privately owned digital service provider in Australia, backed by a team of industry veterans and local technical professionals who ensure our customers always get the best customer service and technical support 24 hours a day, 7 days a week.
