Review Time
Very happy with my Rooftop tent from Ventura Roof Tents, nice to find one not at a ridiculous price now everyone has jumped on the bandwagon.Been camping for many years and this is truly the comfiest I've been, it's worth the cost and the effort getting it all fitted. As they say am a happy camper 😁
2.5m Side Awning. If you have £200 to throw away this is a sure bet? First the offer of £100 discount is incorrect as they then increase the delivery cost from advertised £25 to £50. It arrived without any fitting instructions and advised the factory had made an error. Despite many e-mails trying to resolve they are now not responding. Remember to check the returns policy as this is indicative of the fact you are dealing with a budget company. You pay for returns even if goods not as advertised. They do not manufacture they import. This is a customer service review not a product review.Following my observations the company acted promptly in making direct contact, refunding in full and prompt collection of item. Matter closed.
Had an issue with postage at the start and had previously left a different review. Since then I can honestly say Will has gone above and beyond to resolve all the issues that I had and am very grateful.I am extremely happy with the service at Ventura and would happily order from them again in the future.Thank you again Will and team!
Just received my roof tent today. I pre-ordered my roof tent on the 6th September 21 and received my tent today (9th September 21). I'm honestly impressed at the speed ventura got my roof tent to me. However... I'm not as impressed with their delivery service. Firstly I am a 5ft 1 female who at the time of delivery was alone at my house. My house is up a 100m dirt track. The delivery driver arrived in a lorry and reversed up 3/4 of the way up my drive, due to a low hanging tree branch, The driver couldn't reverse all the way up to my house. So he ofloads of roof tent off the lorry. Then leaves me (5ft 1, 60kg female) to move this over 70kg roof tent with pallets up the remaining 10m up hill to my house. I had to wait until my partner came home from work to help me with it. I haven't used my roof tent yet as I've just received it today so I can't comment on the actual quality of the tent. Be aware that apparently the delivery service ventura use to deliver their tents, only does curbside/ roadside deliveries. So be prepared to move your roof tent yourself of you live in a rural area like myself.
We received our roof tent on 8th September after approx 6-7wks.We are fully satisfied with the product but we have been disappointed with the lack of communication and the delivery service.We have had to make contact ourselves with regards to the whereabouts of our product then it became worse and when our product was delivered, the driver (alone I might add) had to ask my Husband to help him carry it off the truck, then he only left it on the pavement outside our house and would not bring it down the driveway, then he drove off leaving my Husband to move it alone - now you can imagine 65kg plus pallets to move was extremely difficult. No response yet from customer services.
Amazing product, competitively priced, excellent customer service.What more can you want?It slept my family (2 adults, 5yr old) comfortably for 2 weeks travelling the Highlands. I timed myself 1 day, it sets up in under 4 mins. Handy if it's raining or if you need to leave quickly in the morning.Super comfy, super waterproof, super easy.We have had a small issue with a couple of teeth on the main zip, Ventura are sending out a replacement with no fuss.I'm very impressed and glad we chose Ventura for our adventures.
We ordered a roof tent from Ventura roof tents. William and his team were brilliant. Our tent arrived with us in France on the date they said. The quality of the tent is excellent, it was very easy to mount on our vehicle. When opened up it is bigger that we thought which is fab, we are looking forward to our first outing out now, thank you William and his team. I would definitely recommend this company and their products.
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Ventura is proud to offer premium quality roof tents direct to your door. Based in Epping, Essex. Most affordable yet highest quality roof tent on the market.
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