Review Time
Worst customer service to date, full of promises that never appear, ordered the tent in December 2020 and almost 6 months i waited on a extended roof tent to be told they have problems with suppliers or they have problems with shipping, got a call in march 2021 stating they had an arrival date for my tent and they would be in touch in three weeks, guess what the shipment vanished. Don't bother with the £25 deposit its a waste of time, this company didnt even know they had a extended tent at the back of a warehouse ? but they manged to sell it to a customer in march that paid in full, wonder if that was my tent ? all i can say is if you want heartache and willing to wait then buy from this lot, god only knows how they have survived.
I can't praise the staff, especially William, for the above average service received in these less than ideal times we are going through. I ordered and paid for my tent but it was delayed for a month through no fault of theres. I cannot praise these guys enough and look forward to doing business with them again. But now the bad bit. I can't say anything about the tent. The only reason is that I haven't had a chance to get away and use it. I have however installed it and it went together quite easily. The only problem was with my vehicle and not the tent. The distance between my roof rails didn't allow for the standard fitment of the tent rails. All I had to do was move them and re-drill the holes. A simple fix so don't let that put you off. An excellent piece of kit which I'm sure will last a good few years.
FANTASTIC hard top tent , i would say its the best on the market !!, and i did my research for 6 months .the big plus for me was the fibreglass body !( not the cheap Chinese abs plastic) on every other on the market , the gas struts are excellent and are fully bonded to the body , all in all a quality hard top tent tried and tested .Thanks to the Ventura team excellent customer service .would definitely recommend .
The service from guys at Ventura Roof Tents was top class. The tent is really well made, good quality and really easy to set up and take down. I ordered the deluxe 1.4 fits perfect on my campervan. Would highly recommend to any of my friends or family.
We have recently received our Ventura hard top roof tent and are very impressed with the whole experience. The customer service has been excellent throughout. Friendly, informative and helpful. The tent appears to be of great quality. It is spacious inside and easy to pop up and take down. Due to lockdown restrictions we have not tried it out on the car but it looks great in the garden
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Ventura is proud to offer premium quality roof tents direct to your door. Based in Epping, Essex. Most affordable yet highest quality roof tent on the market.
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