Review Time
We waited through an 8-month build, only to be strung along on two-week rolling deadlines after our chain collapsed — despite doing everything Bovis asked, including onboarding a second estate agent at their request and securing a new buyer. They offered part exchange to progress the sale, then suddenly pulled out and remarketed the home for £15,000 more. After 7 months of commitment, we were cast aside purely for profit. Communication was poor, expectations constantly changed, and their actions felt exploitative. If you’re considering Bovis, beware: they’ll drop you the moment it benefits them. A disgraceful, disloyal experience.
We bought our dream home in Malpas, Cheshire sadly to be let down and completely ignored by the completion of the estate. I have seen better roads in third world country’s! Vistry homes seem very happy to take your money and provide broken promises on failed and missed completion datesThe estate is well within its sixth year of being complete and yet no sign of the roads being completed. It’s time somebody takes a look into the Vistry scandal and I’m pushing for this to happen!
Vistry group are currently building a house on Limousin Avenue in the Whitehouse development in Milton Keynes, a road where aside from this new build, is completed with residents having lived there for several years, with a high amount of traffic going through there to exit the estate. There is a clear disregard for health and safety - digger speeding up and down the road several times a day and tools/debris/shrapnel being scattered in the road. Several neighbours have noted nails being found in the road, where I too have been a victim of this as I've just had to fork out for two new tyres on my car, as they have run over nails next to the building site - one of which was a 100mm nail. Given how much profit housebuilders make on new builds, you'd expect a little more care into the process.
We’ve lived in our Vistry (was Bovis) property in North Cornwall for over eight years now with the estate being started over ten years ago. Our house is ‘ok’ the garden is a quagmire whenever it rains and that’s the good news. Our roads are still incomplete with raised manhole covers, temporary repairs and general disarray wherever you look. The pavements are the same and recently the contractors ‘gang’ have left meaning we’ve gone from crawling along to absolute no works taking place. To get any update you have to chase Vistry South West customer service (don’t bother) and even then the likes of South West Water are blamed for delays. Put simply buy from another developer if you have the choice as once Vistry finish selling on your estate they’re gone to the next with no thought for the residents left behind.
We are still waiting almost 10 years on for the Shorelands estate to be completed. Uncompleted roads, pavements and communal spaces. No communication at all. Once they have your money they clear off to another site and leave everything in turmoil. How is this legal? I would give zero stars if I could.
Deeply disappointed with Vistry Homes. After purchasing a supposedly high-quality property at Shinfield Meadows, I’ve faced multiple unresolved issues — including dust contamination from ongoing construction, repeated faults in the bifold door, and no basic provision like a doorbell.What’s worse than the defects? The dismissive and defensive customer service. Instead of addressing problems empathetically, I’ve received robotic responses, constant deflection, and no real accountability. Even after escalating to senior staff, the same pattern continues: delays, inspections, and no action.Given Vistry’s 1.4-star rating on Trustpilot and similar feedback from other homeowners, it’s clear that poor aftercare is a systemic issue, not an exception.I won’t recommend Vistry Homes to anyone in my network — and strongly urge future buyers to think twice before investing.
Let's start with gross neglect towards the already existing local community and businesses. Closing an independent family run cafe amongst others, they don't even have a plan never mind planning permission. To build on WW2 contaminated land (Think Toxic Town.) is gross neglect towards any future local community. What do vistrygroup get out of this, ahhhh yes ££££££££££ the only thing that matters to them. ABSOLUTELY DISGRACEFUL. SHAME ON YOU.
My garden was never laid correctly and as a consequence became uneven very quickly. I battled for over two years for the company to rectify the problems. Landscapers were sent on several occasions. When they turned up they threw soil and grass seeds on the affected areas. It obviously made no difference. In the end I gave up and had my garden professionally landscaped last year. The company and their ability to resolve matters professionally and satisfactorily are very poor.
Why are they saying they have built on contaminated ground before and have no worries about doing it again ? When at the end of the war they buried old aircrafts in the groundWould you be comfortable owning a house and garden with contaminated soil ?Please think about buy a house at Tollerton airport if they do get planning permission for them that is !!
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Vistry group PLC - Quality build and design in the UK
