Review Time
I’ve had a very positive experience with Vitabiotics. The products are of excellent quality, well-packaged, and clearly formulated with care and scientific expertise. I really appreciate the wide range of supplements available, making it easy to find exactly what I need for my health.
Delivery was prompt and reliable, and everything arrived in perfect condition.
The vitamins I ordered were not sent to the correct delivery address. Unfortunately, the customer service team has done little to effectively address the problem. This situation has consumed a lot of my time, and I have formally requested to register a complaint.
I am profoundly disappointed with the service I received. I placed an order on a specific date, and to this moment, there has been no delivery confirmation, no updates on dispatch, and no replies to my emails. The dispatch speed is unacceptably slow, and the lack of communication exacerbates the experience. For a company of this stature, I anticipated much better customer service and efficiency. Regrettably, this has been one of the most frustrating online shopping experiences I've encountered, and I cannot recommend this service based on it.
I am thrilled with the outcomes from the products provided by this service. I've been applying the gel on my knee for several months and have seen a significant improvement. I just began using the magnesium tablets and am optimistic they will be beneficial.
I ordered with a delivery timeframe of 3 to 5 days, but there has been no delivery. I received no response to my inquiries through the contact page or emails, and no updates on the delivery status. However, they did take my payment. I'm not sure how they could perform worse.
It's unfortunate that I have to write this review, as I have generally had good experiences with this company. I placed an order on a specific date, expecting delivery shortly after. When the delivery date arrived, I received a notification stating an attempt was made, but I was home and no attempt was actually made. The next day, I discovered the package was damaged in transit, and the tracking showed it was returned without my consent. I reached out through the company's website for a new delivery but received no response. After multiple attempts to contact customer service, I was only directed to an answerphone with no chance to leave a message. I'm giving them until a specific date to resolve this issue regarding my replacement order, or I will take further action to retrieve my funds. While I understand that mistakes happen, the way this has been handled is unacceptable.
I am genuinely disappointed with this product. I purchased it during a promotional offer, hoping for something worthwhile, but I wish I could return it. The taste and smell are incredibly off-putting. Upon opening, I was overwhelmed by a foul odor, and the flavor is just as bad: a sour, artificial aftertaste combined with a strong fishy hint. My children couldn't even tolerate them and spat them out. I tried one myself and found it quite unpleasant. It's a real pity as the concept is good, but execution is lacking. I cannot recommend this at all.
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