Review Time
One of the worst customer service teams I have ever seen. The issues that have been happening since i've moved here are hilarious. From water outage, faulty washing machines, broken elevator, and a rusty oven. The rent I am being charged for this terrible service is quite concerning.
If I could give this accommodation a 0 star I would. I arrived to the room and it was dirty, smelly, and everything was broken. Fridge smelled like rotten eggs for 5 weeks even though it was cleaned multiple times by me and the accommodation and it took a while to change. The ventilation system is faulty and its been like this for 6 weeks now. There is construction and so its very hard to sleep. Not worth the price at all I dont recommend.
Vita changed my life. I was a timid lad before. But after making so many new friends through the weekly events, I became more confident in my self. Although each accommodation has it shortcomings, vita st.albans is one of the best places for international students. The staff is so supportive
Around the 5th of October, I made a transfer to rent a room in Barcelona for 5 months starting in February. Because the building isn't finished yet in February, they asked me if I wanted a refund and I said yes. They have sent me multiple emails saying they need some personal information because they have been required to conduct increased monitoring under Anti-Money Laundering (AML) Regulations. They asked me this three times already and I gave them everything they need. I still have not received an update or refund. The two employees that helped me pick out a room are not reachable through Whatsapp anymore. I am very disappointed that grown people use students like this.I hope people that are planning on going there read these reviews and change their minds.
Terrible customer engagement team: I paid the full rent on 30th June 2022 by using my parent's credit VISA card. And I submitted my first refund form in September. The refund form said the rent could only be refunded to a debit card, the credit card is not supported, so I uploaded my parent's debit card info. After 1 month, which is 30 days, I sent the email and asked for help. It said it was still in progress. And I was thinking, what if I used my local UK bank card, which may be more efficient, and there's no International check? So I re-submitted my refund with the permission of your customer engagement team. After another 1 month, which is another 30 days. I received the email; I was told that the refund could only be returned to the original payment card. I need to upload the original payment record, my mom's ID….. With a large refund (18k pounds) over two months in arrears and I still haven't received it, I don't think this is a reliable student accommodation, especially for international students. Also, you have to make your own appointment to have the opportunity to call their after sales staff and they can amend your telephone appointment themselves, which means they can always postpone your telephone appointment if they don't want to take your call
2 weeks now and room hasn’t been cleaned and accommodation in the hall way is very dusty even lifts it’s disgusting.Advertise stuff but never deliverNever emailed cleaning schedule and told there is a delay but I think they should tell us when our rooms will be cleaned instead of saying they will catch up next week.
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Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
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