vitastudent.com

3
3 Based on 89 reviews

Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and mo...

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Average Rating

3

/
5

89 Reviews

5 Star
46%
4 Star
0%
3 Star
4%
2 Star
4%
1 Star
46%

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AW59
VERY negative feedback

One of the worst customer service teams I have ever seen. The issues that have been happening since i've moved here are hilarious. From water outage, faulty washing machines, broken elevator, and a rusty oven. The rent I am being charged for this terrible service is quite concerning.

1
Date of experience: Nov 03, 2023
Janey Brown
Worst accommodation

If I could give this accommodation a 0 star I would. I arrived to the room and it was dirty, smelly, and everything was broken. Fridge smelled like rotten eggs for 5 weeks even though it was cleaned multiple times by me and the accommodation and it took a while to change. The ventilation system is faulty and its been like this for 6 weeks now. There is construction and so its very hard to sleep. Not worth the price at all I dont recommend.

1
Date of experience: Sep 22, 2023
Mavis Rogers
Worth Staying

Overall, Vita Student is an incredible accommodation to stay. Especially in Cardiff. The staff are very helpful and kind, and the rooms and facilities also add onto the experience.

5
Date of experience: Sep 22, 2023
Justine C.
Vita changed my life

Vita changed my life. I was a timid lad before. But after making so many new friends through the weekly events, I became more confident in my self. Although each accommodation has it shortcomings, vita st.albans is one of the best places for international students. The staff is so supportive

5
Date of experience: Sep 09, 2023
leon5758
They are scammers

Rubbish customer service, passive aggressive types they think we do not know. They should all be sacked, specially Molly she is so fake she doesn't know who she is.

1
Date of experience: Aug 26, 2023
Jonnie Lewis
Terrible refund procedure

Around the 5th of October, I made a transfer to rent a room in Barcelona for 5 months starting in February. Because the building isn't finished yet in February, they asked me if I wanted a refund and I said yes. They have sent me multiple emails saying they need some personal information because they have been required to conduct increased monitoring under Anti-Money Laundering (AML) Regulations. They asked me this three times already and I gave them everything they need. I still have not received an update or refund. The two employees that helped me pick out a room are not reachable through Whatsapp anymore. I am very disappointed that grown people use students like this.I hope people that are planning on going there read these reviews and change their minds.

1
Date of experience: Jan 02, 2023
Maud Rogers
Terrible aftersale and refund

Terrible customer engagement team: I paid the full rent on 30th June 2022 by using my parent's credit VISA card. And I submitted my first refund form in September. The refund form said the rent could only be refunded to a debit card, the credit card is not supported, so I uploaded my parent's debit card info. After 1 month, which is 30 days, I sent the email and asked for help. It said it was still in progress. And I was thinking, what if I used my local UK bank card, which may be more efficient, and there's no International check? So I re-submitted my refund with the permission of your customer engagement team. After another 1 month, which is another 30 days. I received the email; I was told that the refund could only be returned to the original payment card. I need to upload the original payment record, my mom's ID….. With a large refund (18k pounds) over two months in arrears and I still haven't received it, I don't think this is a reliable student accommodation, especially for international students. Also, you have to make your own appointment to have the opportunity to call their after sales staff and they can amend your telephone appointment themselves, which means they can always postpone your telephone appointment if they don't want to take your call

1
Date of experience: Dec 13, 2022
Kelly
2 weeks now and room hasn’t been…

2 weeks now and room hasn’t been cleaned and accommodation in the hall way is very dusty even lifts it’s disgusting.Advertise stuff but never deliverNever emailed cleaning schedule and told there is a delay but I think they should tell us when our rooms will be cleaned instead of saying they will catch up next week.

3
Date of experience: Oct 26, 2022
Beridry75
Vita Portland Crescent Leeds

Vita Portland Crescent Leeds. Would give ZERO stars if possible. No heating for 2 months ongoing in the most expensive studio.

1
Date of experience: May 18, 2022
Robert Walker
VITA Portland Crescent NO. HEAT

NO HEAT in my Ultimate Vita ($$$) studio since March 2022. This landlord is violating my tenancy agreement.

1
Date of experience: May 18, 2022

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Business Details

  • Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more

  • email hello@vitastudent.com
  • call +442030961717
  • language https://vitastudent.com

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