vlookoptical.com

3.3
3.3 Based on 81 reviews

No Middleman or Retail-Space. High-Quality Glasses with Affordable Prices. Cutomized reading/distance glasses only $9.99 with Free blue light blocking lenses from factory direct to you....

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Average Rating

3.3

/
5

81 Reviews

5 Star
52%
4 Star
4%
3 Star
2%
2 Star
6%
1 Star
36%

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Review Time

JM51
Excellent quality of service and Service

Excellent quality of service and product. I loved my new glasses and my prescriptions was exact, the spectacular mount. The best thing was that the shipment was fast when processing my order. Really inexpensive glasses for all types of consumers. Thank all.

5
Date of experience: Jul 18, 2023
Howard Sanders
Good Response

I ordered 4 pair of glasses (regular and prescription sunglasses) I kept 3 and sent one back; I received a refund in 24 hours and all my email inquiries were answered in 12 hours; One frame I ordered I wanted 2 pairs of the same frame but they only had one frame available (weird) so I had to order an equal priced item (no problem) This company has a decent selection and average priced frames and lenses...so far, so good...

5
Date of experience: Jul 14, 2023
CB13
Worst Company I've Purchased Glasses From Online

I bought 2 pairs of progressive bifocals from them and I cannot see out of either of them. I complained and got nowhere. I was out $150. Also, the lenses were supposed to be tinted/change color and they never did in any type of sunlight. I've gotten glasses from firmoo, eyebuydirect, and several others and never had this bad of an experience and an utter lack of caring - although no one else sent me glasses that I literally could not use.

1
Date of experience: Jul 14, 2023
Robin Turner
Time and again they've been great.

Time and again they've been great. NO complaints.

5
Date of experience: Jul 14, 2023
Adele
Customer service is excellent.

This company it five stars because they not just care for the money you can spend they care more for the customer service than the money itself... They help you courteously and they make you feel important and valuable. Definitely I will buy more from this store.

5
Date of experience: Jun 28, 2023
Dirk Kelly
Love Their Service.

They have a generous return policy, which gave me peace of mind when making my purchase. It's great to know that they stand behind their products.

5
Date of experience: Jun 26, 2023
Juniper Parker
Horrible customer service

Did not respond to emails at first. Kept making excuses. Then the type.of lenses I need is progressive. Yhen they tell me it will cost more, pay it or get a refund.Thr worst customer service ever.

1
Date of experience: Jun 20, 2023
Experience

Found them in news feed on Facebook so I decided to see what looks they were offering and found the paddy frames ordered received them really loved them so many compliments didn't have them 2 weeks and was putting them on and the one side handle broke off emailed the company with pictures of broken frame they sent another pair back in business for another three weeks or so the frames handle broke off again so I'm contacting them again still yo fry resulation to this issue they sent me the frames no lens now I have asked in several emails fir a supervisor to contact me about this situation then got another email telling me to take the frames to the eye glass place and have them put lens in them or do it myself currently waiting on a response just want what my money paid for not sure what kind if frames they are the the handle breaks of putting them in never had this ongoing issue with other online orders so order at your OWN RISK, HAVE NOT BEEN A PROFESSIONAL EXPERIENCE FROM VLOOK AS A NEW CUSTOMER...this stated June 13th still going and sending emails

1
Date of experience: Jun 13, 2023
Nancy Taylor
Excellent customer service.

I would recommend this company, and would certainly buy from them again. Excellent customer service. After emailing them with a problem with my frames, I received a response within 12 hours and a new pair of frames have been dispatched. One happy customer.

5
Date of experience: Apr 22, 2023
Des Powell
What a wonderful company.

I just wanted to say what a wonderful company and great selection that they have. I am wearing a pair I just bought and I am so happy. I can finally see near and far and will never buy from anyone else. Just wanted you to know because nowadays it’s usually only complaints that anyone is willing to share.

5
Date of experience: Feb 23, 2023

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