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The communication, or lack there of, is terrible. We received Ynyl subscription as a Christmas gift. We received one shipment and that was it. We get emails telling us that a shipment is on the way, but it never arrives. This company is a scam. Save your money!
I wish I could give them 0 stars. First of all they make you fill out this extensive profile to “curate” music to your tastes and then send you random records that are nothing like your stated genres or artists. I signed up for the 3 records a month for 3 months membership and have been charged $200 and received one shipment of records in the last 5 months. BUT if I cancel the membership so I don’t get charged again they won’t send the 15 records I have already paid for. Not to mention it is IMPOSSIBLE to get someone on the phone and it takes weeks to get an email back. This has been the WORST experience I have had with any company in regards to price, quality, and customer service. Save your money and buy your own records. Vnyl is a scam.
Unapproved credit card charges on what was supposed to be a gift! Not responding to customers.Update: I have spoken to a customer service rep. Refuses to refund the card. Deceptive marketing and bad customer service is scary combo. For the record, nothing has shipped out and we haven't requested for any additional shipments. So we're just at a standstill: Themsitting with my friends money (who was under the impression this was a gift), us requesting a refund, and no shipments being sent. Nothing is happening.
If I could leave negative stars I would. They charged me in March, and I still haven't received anything two months later. You can sign up online, but you can't cancel online. They suggest for you to call them, but don't pick up the phone, and rarely call you back. The only thing I have found helpful is to be relentless to get a response. Also, they have multiple complaints on BBB.
Charged me twice without sending me anything, they make it very hard to cancel, they won't respond to any inquiries. They've shut down their instagram comments, so I suspect they have been getting bad feedback on there. This company is a scam.
I agree with everyone who says these guys are a scam, a joke, a ripoff, etc. My son has been trying to cancel for over 6 months having only received one record but still being charged every month. I'm trying to persuade him to register a complaint with the BBB. Terrible!
I tried VNYL a few years ago and really liked the records I got, but cancelled back then because I didn't have the extra cash for it. Decided to try a three-month run to see what they sent me. Despite having access to my previous orders, my Discogs AND my Spotify, they sent me a bunch of very 'meh' records. After the three months I decided I didn't want to do another three, so I called.Btw, their "customer happiness team" is only open 6hrs a day on business days. And no one ever answers the phone. I left a VM, they called back but because they only operate in the middle of the work day, I was busy and couldn't pick up. I called again, left another voicemail and never heard back. Then my credit card was charged. I'm fuming. Don't even bother with a trial, there are other record subscriptions that deserve your business.
It’s a scam. My wife got me a three month free trial membership for Christmas - they make you give your credit card to sign up for the trial. They only delivered 1 of the 3 packages they were supposed to send me. Once they start billing you they claim you can only cancel by calling their customer service line. Well, they don’t answer - I’ve called three consecutive days and been transferred to a voice mail without an option to remain on hold.These guys are crooks, don’t let them get ahold of your credit card number.
Had the same experience as Rachel Grossman, their system is very confusing and unclear. They sell themselves as 'curating' music for you based on your preferences, but still force you to log in and MANUALLY select "curate" every single month, even if that's all you want. Then after 3 months they stopped processing my orders, stopped responding to my emails, and NEVER answer their phone. It feels like what you would expect if a business was run by teenagers with zero business experience.Waste of time and money.
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