Review Time
The "curated" records are mostly garbage. You can only cancel by phone and the customer service representative takes you through a 20 minute rigamarole before you can cancel. Also, any unused credits are unavailable for use after you cancel but you you can't place multiple orders at a time, so if you miss a month, you basically don't get the records you paid for.
I had high hopes for this service, I'm a huge music fan and wanted to grow my music collection, but like everyone has said it's confusing. My 1st month with the service, was fine. They sent my record on time, but after that it went down hill. I didn't know I had to choose my #vibes on a monthly basis and the proceed to "order" my albums through a checkout service. This gets frustrating because I thought the whole service was about curated albums based on my tastes. On top of the confusion, like many have stated, I had to call them and email on multiple occasions about the status of my the curated albums, they take no ownership of anything, and like to blame the post office for not either picking up packages or blaming them for misplacing it. So if your reading this, check out better subscription services like VMP.
Received a 3 month Gift subscription. Thought it was weird they needed a credit card to receive a gift, READ THE FINE PRINT!! Unless you Cancel before your subscription renews, they automatically start charging monthly. I was charged twice before even receiving my 3rd pack of records!!! No email, no notice about 'Gift Subscription' running out. Only received store credit, no refund. Unethical business practices if you ask me.Also, I tried to curate my profile the best I could, writing in bands, genres, linked Spotify, AND Discogs and I think I've only enjoyed like 3/9 records I received. Sounds like a great idea, but it's not.
Trash, thought I'd try for a month or two then cancel. When I tried they lied to me and continued charging me. Literally being forced to merchant block them. The vinyls they pick suck too absolutely no value, 8$ vinyls for 17$ what I thought would be a fun experiment turned into a year long headache.
Original post: DO NOT GET THIS!!! I hate this service. It has been confusing, difficult, disappointing from the beginning and now I have seven records to show for being charged $15 a month for 2 years. I just cancelled and noticed they do not provide credit after you cancel so that's it. I have to walk away from a bad investment.Edit: Part of the problem is their website is trying so hard to be slick that it provides no information. If you are an old guy like me and you don't know that 'Select you vibe' means pick a record, and that you can listen to it prior to buying, then you are kind of screwed. I wrote an email telling them how dissatisfied I was with the first record and got the "we're sorry you feel that way" response. Not helpful.Right after the original posting of this review I was contacted by the company to let me know how to use up my credit. Not sure if they changed policies or if I misunderstood. The selection was not great but there are some really good new artists that I got turned on to. Upgrading to 3 stars!
I subscribed to them, and they continually deducted money from my account. For three months I NEVER received my records and when I informed them, they gave me store credit instead. When I tried to use the store credit towards the actual subscription I paid for, they’re now telling me that store credit cannot be used for subscriptions. So basically, they took over $100 from me, sent me nothing, and now refuse to let me use the money for the service I paid for. The service sounds like a great idea, but I’d avoid them at all costs.
I decided to take a chance on vnyl and I just want to say don’t waste the time or money. I’d give them a 0 star review if I could. I ordered my 1st box in February of 2020 and it’s now May and I still haven’t received anything. I tried to wait a over a month before contacting them, at that point I’d accidentally ordered a 2nd box still without receiving the first. Neither box has been delivered to date. I’ve called customer service 3 times and every time I’ve received the response that is USPS’ fault. At this point I don’t believe a word of it. Customer service is nice but nice words don’t fix the problem. They need to fix this. I’m surprised they are still in business because I’ve seen this problem with so many people.
I was charged for 3 months, and never received a single record. When I was finally able to get ahold of someone, they told me they could not refund me all of my money they took, they could only submit a refund request for the most recent charge, because I was calling writhing 24 hours (I’d been trying to call for a couple months. Left multiple messages, they never called me back). They then told me they didn’t know why I hadn’t received anything, and asked if I needed help with anything else. Uh, yea, my money back or the service I was paying for lol. I promptly canceled my subscription. We’ll see if I ever get any back. If I could give 0 stars, I would. 10/10 would not recommend.
Scam. Be especially careful if you get a gift card, they'll charge your card(that you have to have on file) and then give you 24hrs to notice and call for a refund. Records won't ship unless you call and complain about it and you won't like the music they send anyway. I cut 6/9 sent and am using them as coasters, worth more that way.
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