Review Time
I have now been sold two faulty cars by Volvo dealerships.The first vehicle had a faulty driveshaft, which is a serious safety issue. The fault became obvious on the first day I received the car yet I had to repeatedly raise with the dealership and arrange recovery myself. I later discovered it had previously failed its MOT on the driveshaft, which was never disclosed to me at the point of sale. When I raised concerns, the dealership insisted there was no issue. Within days of purchase, I had to stop driving the car and arrange recovery myself. After significant stress, I eventually obtained a refund.I then purchased a second vehicle, which has an ongoing electrical fault. It is currently undergoing its third repair attempt for the same issue. I have had to cover replacement car costs myself and have not been reimbursed.Volvo UK has not supported my complaint at all simply reffered back to dealers, and the dealership is ignoring my enquiries about my right to reject the vehicle within the legal timeframe.Very stressful experience. I would advise others to proceed with caution.
I love my XC90 but have had terrible service from Volvo Assist. Despite servicing at Volvo and having a receipt saying I qualify for Volvo Assist they have no record of this. Despite repeated communication by phone, email and visits to the Volvo dealership (who state they have logged the service details) and constantly checking with VA, 2 months later I still don’t have cover and have had to take additional breakdown cover out. I love the car but the after care and customer service is so poor I don’t think I’d get another.
NEW VOLVO XC40 car has had a grinding fault on since new. It’s now 16 months old and has been in the garage several times with the problem, the garage always return the car stating they can’t hear the fault, although at 6 days old a mechanic came out with me and heard it. In July this year one of their drivers came to collect the car for its first service and I requested he drive the car around an area near to my home, and YES he could hear the noise yet it came back from the service with the noise. I do have some garage worksheets stating that car has been in for this fault.It is now back at the dealership and has been there since the 2nd September, the dealership has no idea what is wrong with it. Currently they have replaced the steering rack, suspension, springs, steering column and now they have ordered another steering column which is on back order. I have, by email quoted the customer consumer act of 2015 (twice)to them and requested a plan moving forward plus compensation information in writing, this has been ignored, nothing returned in writing,Although they have provided me with a courtesy car I don’t find the situation acceptable as I now have no confidence in my own vehicle. It’s now been at the dealership for 12 weeks with no sign of it being fixed.I had a phone call last night to say they had fixed the problem but when I offered to collect it today they stated it needed valeting ( believe this is a 2/4 hour job. The phone call was made so they could say that they had fixed the problem within 3 months and I can’t reject the vehicle, the 3 months finishes today. They will not put anything in writing even when I ask them too. My daughter has rang them on my behalf because as an 80 year old person I am finding the whole situation very stressful, she requested they put everything in writing to her but they won’t. The sales manager Andrew Amery rang me last Friday night and I asked if he had something positive to say I would listen but otherwise please put it in writing, he went on and on for 30 minutes until I was in tears again. What an absolute shower not worth dealing with believe me.The dealership is Sytner Co.UkWinnick RoadWarrington Cheshire.
I was very loyal with the Volvo because this is my second XC 60 but last month suddenly the screen just cut offNothing was working, no indicator voiceNo AC no heater simply nothing was workingThat was not my fault, but I paid £2300 for this when I ask them this is manufacturer fault they ignore that and they said we can’t do anything ,I will not buy any anymore Volvo
Really poor experience from Volvo cars. I bought a V60 in cash, new, and the experience has been awful.Service made me feel like I was lucky to buy the car. Satndard of customer service was poor and promises made by Volvo UK never materialised.I love Volvo's but I wont get another
‼️Will never lease or purchase from Volvo again.‼️In June 2023 we took out a 4 year "subscription" with Volvo for a XC40 Ultimate dark.Our first issue came with Volvo, when they changed the subscription we had with them to a lease. Because of this they sent us a "buy a gift voucher" of £50 as an apology, because we felt we were missold the car as the subscription came with a service plan and the lease did not.Our Second issue came with Volvo 4-5 months later (November 2023), when volvo contacted us, asking for us to change our contract and offered us £100 to do so.We declined, as we were happy with our terms and conditions and no longer trusted Volvo.Our third issue came this year in August,Volvo offered to allow us to come out of our agreement with no early exit fees.This was just after we had serviced the car and renewed two front tyres at a cost of £600.We explained to Volvo we would be out of pocket and would not be beneficial to us,We declined their offer.Our fourth issue came this year in October.Volvo sent us a letter (which we had to sign for) stating, as of January 2026 Volvo would be changing the terms and conditions of our contract and would be taking the car back. At this point we were fed up of Volvos dodgy behaviour and asked Volvo to pick up the car at the end of October, Volvo agreed.On collection the car was inspected by an independent inspector and given a grade 1 inspection.Volvo emailed us during the day (31/10/25) to thank us for taking great care of the vehicle, we thought that was the end of it.Our fifth issue, today 01/11/25 we woke up to an email (sent at 9pm) from Volvo to say we have to pay Volvo £166 for a distance correction and it would be coming out of our direct debit. Fortunately for us we had cancelled the direct debit after our lease payment for October.The cheek of this company is laughable,It states on the contract we are allowed 10,000 miles annually, not 833 per month.We were in our third year with this car. It is below the 30,000 at 24,291. If volvo continues to harass us for this payment, we will be contacting trading standards and the financial ombudsman.It states in the Volvo contract 10,000 miles annually not 833 miles per month.Meaning as long as the user is within the 10,000 miles at the end of the contract, Volvo can not charge for this. Volvo decided to end the contract and we should not be penalised for this. It is their mistake of pricing the selling price of the car to high at the end of the lease, not ours.Volvo also states on the contract an "excess mileage charge at the rate of £0.20 (20p) per mile"No where does it state plus vat, yet they are try to charging vat on top of the £0.20 per mile.I have never dealt with a bigger shower of cowboys and can see why they are losing customers and money.I honestly hope this post stops others from going through what we have.
Purchased a Volvo xc60 in January 2024 from Listers of Leamington Spa complete with service plan - so good so far. Had the first interim service, now second booked in December. Vehicle has less than 6000 miles and due a major service - NO not according to my local dealership it’s another interim service.Take this up with Volvo directly and they confirm it’s a major as you can’t have 2 interim services consecutively.I’ve been given the slip now as I have asked for a refund - I’ll get an independent garage to fully service the vehicle. Won’t reply to my emails!!!!For such an expensive vehicle you would expect so much more - Volvo good vehicles poor after sales.
Very poor experience with Volvo Tonbridge Wells.This is NOT official Volvo dealership. In my opinion, this branch does not operate to Volvo standards and does not put the customer or the car first, they shouldn't use VOLVO name !I was sold a car without a service book or proper health check. The sales team (Simon and Luke) promised to provide the service book, but this never happened. Since purchasing the car, I have experienced multiple issues.The first fault identified at the time of purchase (rear door rubber seal) is STILL not resolved after 6 months of chasing. I have only received promises, with no actual repair completed.My car has been in their service department several times. After one visit where the car was kept for 3 days, new faults appeared which were not present before. This is completely unacceptable.No proper service reports, health checks, or evidence of work carried out have ever been provided, despite multiple requests.Communication is extremely poor:Emails are ignoredComplaints are not acknowledgedPhone calls are not returned despite repeated promisesOverall, I have completely lost trust in this dealership. I would strongly advise others to be very cautious.
DO NOT BUY A VOLVO ESPECIALLY FROM A MARSHALL GROUP. Totally clueless they couldn't run a bath let A lone A car dealership. Paid over 30k for a car within a week the breaks started to squeel.... Marshalls response was ' completely normal and characteristic for a Volvo XC90' wow all that money and you have to accept brake squeal. DO NOT BUT A VOLVO EVER!!!
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