Review Time
My old charger (can't remember the make) died on me for the second time so I decided to replace it and I'm glad I did - the Vorsprung Dark Knight tethered charger is brilliant! Clear documentation with easy to follow instructions and my Electrician was able to remove the earth spike I had to have with the old unit - so the installation looks good too!
It all started with me ordering charger with a gentleman called Angus who is very friendly I ordered the charger on Monday and it was here on Tuesday. I needed some technical information rang him he was brilliant thanks Angus your a gem to the company a great asset.
My Vorsprung Alpha untethered charger arrived very quickly from Amazon and was very easy to install replacing a defective charger from another maker. App setup is very easy and the Monta app functionality is way better than my old charger. The RFID keys to start an immediate charge without the app work really well. Very happy so far!!! Thanks Vorsprung!!
It took longer not to be able to get the app to work (vorsprung, tuya, smart life - they appear to be all the same) than to physically install it. So tomorrow starts the process of getting help on the helpline. We'll see how that goes. Shame on them for not providing a manual override.Dreadfully disappointed so far.As my app developer friend once said 'any app that needs an instruction manual to work it, has already failed the test of simplicity ".Customer service got in touch very quickly. Someone called Anders went through all same diagnosis that I'd already done. Unfortunately he could bring nothing new to the party so I called it a day and I've now requested a return.Here are the problems with the Nano. It's a lovely slim unit for limited space. Physically to install it's quite easy despite having some tiny screws that are easily lost and no spares, but:A 5m hook up is very mean. 7m is really a minimum.The instructions are well printed but chronically short on detail especially on set up. For instance, there is no mention of the reset button or it's operation and it is critical for setting up the BT for your phone app.The unit is completely useless without an app i.e. there are no physical buttons to operate it.Thanks but no thanksUpdate 3 March 25Finally they have made contact for a return. No prepaid service so postage came to £18+ fully insured. No offer of refund of postage yet and very strict return condition of 'in unused condition' which obviously I cant meet. So this will be interesting. I may yet have to revert to a paypal claim.
“I had an amazing experience with this company! Their customer service is outstanding – they guide you through everything with great patience and expertise. The device I purchased works flawlessly, with incredible speed and efficiency. One of the best features is the ability to monitor the charging process directly from my phone, which adds so much convenience. Overall, I believe this is the best choice for anyone looking for a reliable and high-quality charging solution. Highly recommended!”
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EV Cables & Chargers - Your one stop shop for everything EV.
Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.
We are passionate about driving the transition towards a greener future, and believe that accessibility to electric car charging has the potential to significantly impact our world.
Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more
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