vorsprungofficial.com

4.2
4.2 Based on 61 reviews

EV Cables & Chargers - Your one stop shop for everything EV. Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK. We are passionate about driving the transition towards a greener future, and believe t...

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Average Rating

4.2

/
5

61 Reviews

5 Star
74%
4 Star
7%
3 Star
3%
2 Star
0%
1 Star
16%

Filtered Reviews

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Review Time

VIPERxQc
Quality pop up power banks

I really like their range of mechanical pop up power banks. Good quality. I’ve had to buy two, wife spilt water in one 😔. I had an issue when purchasing the replacement but this was resolved quickly by the customer services manager.

4
Date of experience: Aug 26, 2024
Mitrali
Great, quick support when needed.

Bought their [2024 VERSION] Vorsprung® WS6100 weather station back in January and I must say that the support, when needed, is very quick.Only a couple of minor issues with the station since purchase so very good for the money.

4
Date of experience: Aug 24, 2024
Eliza Wilson
Neat unit, but the smart app needs improving.

The first wall charger I bought from Vorsprung in June was broken on unpacking. The replacement sent was a Nano charger, which I was informed is a better product. However, the smart app leaves much to be desired, it is clunky and not intuitive. You have to “find” the charger and log in every time you use it, and it will not always allow you to access the settings menu. This means you have to shut down the app and log in again, sometimes repeatedly. After leaving it set for immediate plug & play for a few weeks, I then wanted to set it to take advantage of a cheaper overnight tariff. Once again it was difficult to get the app to display the settings menu. I eventually managed it and set the app to charge overnight. It worked the first time, but not the next night. On querying, I was informed that the Nano does not support the repeat charging option! But the information they gave me was incorrect - I wiped the settings and re-entered them, and it now charges every night. It is disappointing that I was given incorrect information, but I have to say that Vorsprung’s online and telephone support people (Maddy and Anup) are very responsive, helpful, and patient. The Nano wall charger is a neat piece of kit, let down by the clunky app, otherwise it may have been a 5 star review.

4
Date of experience: Aug 18, 2024
BH5
Great customer service

Great customer service Had a problem with an out of warranty charger and the online support got me up and running in no time

5
Date of experience: Aug 15, 2024
Randy Harris
Just bought the Nano EV Charger

Just bought the Nano EV Charger, great price, quick delivery and excellent support. I highly recommend them

5
Date of experience: Aug 08, 2024
Holden
Easy to install

Easy to install, works flawlesly. I tried 2 other brands before Vorsprung but both failed quickly. Vorsprung saved me. The app is not great but once you learn how to use it, it is fine.

5
Date of experience: Jul 31, 2024
larafayetta92
Vorsprung 10/10 recommended

Can not recommend Vorsprung enough,the darkstar charger is very easy to use and looks very neat on the side of the house , each time I had a query it has been dealt with quickly and efficiently, I have today recieved a new lead after the previous one got damaged and wouldn't work , Maddy was my contact

5
Date of experience: Jul 29, 2024
Victor
Really good customer service and care

5
Date of experience: Jul 28, 2024
JB43
Would give 10 stars if I could.

Would give 10 stars if I could.Had type 1 charger at home from old car. Daughter bought Renault Zoe which is type 2. Contacted these people to ask about an adaptor and they recommended one. Ordered it early evening after talking to them and it arrived the following morning. Works perfectly and excellent service. What a lovely experience and what a lovely change.Well done and thank you.

5
Date of experience: Jul 27, 2024
Oliver Reed
Had trouble connecting my EV charger to…

Had trouble connecting my EV charger to my phone. Went onto the website and was chatting within minutes on the live chat. Problem solved in about 10 minutes. Excellent customer service. A***

5
Date of experience: Jul 27, 2024

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Business Details

  • EV Cables & Chargers - Your one stop shop for everything EV.

    Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.

    We are passionate about driving the transition towards a greener future, and believe that accessibility to electric car charging has the potential to significantly impact our world.

    Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more

  • email support@vorpsrung.com
  • call 02088269999
  • language https://www.vorsprung.com

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