Review Time
I had a question on one of their products so I availed of their WhatsApp option for contacting them. They responded to me within minutes and stuck with me until I had all the information I needed. Great customer service and I would thoroughly recommend them.
The chargers are not compatible with Octopus energy.When I returned the item (within 14 days) and unused/opened, they attempted to charge return delivery and a restocking fee. Both of which are not allowed under the consumers rights act 2015 distance selling regulations. After clarifying this, they provided a paid return label but still charged the restocking fee despite me being clear they should not be doing this. The cost may be small, but the implications are massive.I am so glad I didn’t have any bigger problems as if they are willing to avoid consumer rights so easily, how do you think they would be when you face a problem like a faulty charger?I don’t trust this company and won’t buy from them again. There is a reason their chargers are on the cheaper side.
I bought the Vorsprung screen extender last may and have recently changed my laptop. Customer Services were amazing in helping me to connect the new computer. 5 stars not only for sorting it out but explaining it clearly and in a way I could understand. THANK YOU VORSPRUNG. Samantha Debenham
My Vorsprung charger is alright apart from when I set the charge time from midnight to 5am it never turns on so I wake up in the morning every time with no miles. Only works when you set at 11pm to 5am which costs me an out at very high rate.
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EV Cables & Chargers - Your one stop shop for everything EV.
Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.
We are passionate about driving the transition towards a greener future, and believe that accessibility to electric car charging has the potential to significantly impact our world.
Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more
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