Review Time
Ordered downpipes for the #n54 #bmw . Because of some mishap the shipped items got returned, not their fault but...Sent them a mail explaining what happened and asked if they could reship. Because of how the vrsf order system works they could not, but they where going to refund after deducting an amount because of the shipping. Now 1 month later still haven't received a refund or a reply to my mail about said refund.
I bought a downpipe, gasket and v-band clamp. I only received the downpipe and gasket. Contacted them about not receiving the v-band clamp 2 weeks ago and the customer support wanted pictures of my order and invoice, so immediately took pictures of everything I received and sent it back to them. Customer support then passed it on to some shipping manager and I have yet to hear anything. Tried emailing customer support again and heard nothing. So went through their website to the contact us again and was then told not to open another ticket on this problem. Well here we are 2 weeks later and I still haven't heard anything from them. I was going to buy a intercooler from them as well, but I am not going to purchase anything from vrsf again after this experience
I ordered an outlet from VRSF for my n55 powered 335i. Product came quickly and was free of defects. Would have been a 5 star experience had the product description clearly stated it did not come with a replacement o-ring. Great product, quick delivery, solid performance on my vehicle.
Poorly manufactured down pipe. I purchased two down pipes for my bmw with the n26 motor. Both downpipes were defective and they refused to give me a refund. The customer service is extremely poor. It take days to hear from them if they even reply. Even after sending in multiple pictures and videos of the defective parts and returning them they still didn't issue a refund. They didn't even offer to give me store credit. Do not buy their products it's not worth the frustration.
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