Review Time
It doesn't merit 1 Star. Hooley Bridge service station, Bury, BL9. I spent over £30 filling two washers, then drying them. Once I got home, I realised my washing was still dirty. What a complete and utter waste of time. Despite paying for pre-wash, detergent, softener and sanitiser, it would appear that none was dispensed. I will never get back these couple of hours of my life. I complained, and they said they would refund the money, but it's not in my bank account yet! Terrible service. Never again.
Wash Me in Basingstoke sits in a tiny scruffy muddy pot hole filled service lane behind a petrol station, off the main ring road. Most of the space is taken up by a hand car wash company. Pulled my car over and parked in front of two other cars, loaded the 20kg machine, chose programme, went to pay but card reader gave message “no internet”. Tried over and over, but had to give up and take duvets back to my car as other machine being used. Only then saw a notice from private parking firm on side of Wash Me unit stating absolutely no stopping, no waiting. Then realised these notices were also on poles around the service lane. Could not read in detail as did not have my glasses on. How on earth are you meant to take laundry to one of these machines if you are not reasonably allowed to unload a car? I can understand the no waiting, the area is not conducive to lingering, looking as if the landscaping has been designed by fly tippers, but surely by installing the Wash Me setup, they are inviting you to drive there. So in summary, machine not working and threats of a parking charge from a private company just for trying to use a machine. I will not be going back!
The service is expensive but that aside the start up is complicated , many pple stare at them perplexed on how to use...! When you try to get help after paying bse it has not started you will find you are stuck in the rain trying to get through unsuccessfully on their help line which is fully non human ! Much to the amusement of passers by! Service whilst you are using in precarious places needs to be better !
Half a load but needed it quick. Paid £7 for half an hour on hot. When it finished it was still damp & the drier was cold inside. Had to put it on for another 15 mins, still had to put it on radiators to finish it off. I drove to 3 different locations before I found one working. Tried to contact customer service & a massive flashing red page told me I was blocked. Terrible service
I like it - it's a really good idea. I have encountered a problem with payment - not connected to the internet and so can't take payment. But there was another rank of machines right alongside so I used them without any issues. Put the washing in, go do some shopping and have a bite to eat, collect the washing. Easy.
Truly dreadful company, I have given these tumble dryers benefit or the doubt too many times! It's really pot luck if they're going to be working or not. Either the screen is frozen, or payment can't be accepted because of no Internet 🙃especially infuriating when you've already unloaded your wet clothes into the machine 🙄. Only use because it's close to my house but after tonight's fiasco this will be my last attempt. £10.50 for 45 minutes drying is scandalous anyway.
God awful machine tonight in Exeter. Machine broke twice and rebooted after taking payment. £40 later and have 2 loads of laundry all still damp. Trying to request a refund. You have an issue at 2SKA location and id like a full refund for my visit please including the failed transactions. I have photos i submitted after the first reboot.
Refund request! You pay before knowing if machine works, when it doesn’t, refund process is difficult. Machines lock during cycle but do not stay locked, so ensure you get back at the right time. Dryers however do not lock, so good luck on drying anything you don’t want to loose, I was prepared for the expense but not great when you have paid and they don’t work. You will not get through to customer services. Refund is an online form and a bit of a palava, I don’t even know if it will be successful. Will not be using again.
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Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.See more
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