Review Time
I'll start with....
I didn't even get past the starting gate.
The App is "having an update"
When was this initiated and when will it be ready "don't know. It's another department "
That doesn't leave me with much confidence.
"It's entirely up to you."
So you won't placate my concern in having confidence in your products?
"No"
I left...would not recommend on the grounds of:
1. Customer Service
2. IT technical issues
3. Disregard for any inconvenience to customers
4. Nothing on their website is helpful
I'll start with....I didn't even get past the starting gate.The App is "having an update" When was this initiated and when will it be ready "don't know. It's another department "That doesn't leave me with much confidence. "It's entirely up to you."So you won't placate my concern in having confidence in your products?"No"I left...would not recommend on the grounds of:1. Customer Service 2. IT technical issues 3. Disregard for any inconvenience to customers 4. Nothing on their website is helpful
Machine broke locking my washing in the machine rang the "help line" and told an engineer would be dispatched urgently after waiting an hour rang back as the car park closed soon only to find out that the office shuts at I guess 4pm. Managed to get someone via WhatsApp of all things only to be told the call out is 24hr and I shouldn't of waited and the engineer will call me or leave my clothes at the local shop where it's situated. So now I have no work clothes no idea when I'll actually get them back and I'm furious at the suggestion at my clothes being left with some random shop. Wasn't even offered the price of the wash back as a token of good faith. Only had to use it as Currys have taken over 4 weeks to fix my washer which is still under warranty and this kinda feels like the icing on the cake.
The idea of large machines is great for duvet etc but absolutely appalling service. Machines don’t work. Call them they say sending engineer out - in a few hours!! This defeats the purpose of the whole quick wash at your convenience to save time. Doesn’t refund when you can’t use the the service. Lost money yesterday. Can’t see why there can’t be a refund button if service is not used Gave up came back. Others more local waiting said if washing machine works dryer doesn’t or other way round. The guy had been coming there to check. More expensive than manned launderettes though self service with no support should be cheaper so why bother. I thought I’d give it try after seeing advert. Time waster. Never again
Used the larger washer (20kg) for my duvetStarted with a huge spin, wash lasted about 20mins.On taking the duvet out of the machine I noticed it was drenched with water, I expected it to be spun and just damp.The water was running out of it. I think there’s something wrong with the programme. As the spin happened at the start not the end of the wash.Not very happy, I would like to know who I can report the problem to.
Should have listened to all those bad reviews.After 40 minutes washed for £11 : result was awful = still dirty clothes 30 minutes dry for £7 = damp clothesI wished that I could take my money back and never used it again! Go back to local laundrette
I used Wash.ME - Karan Retail Ltd (TN19 7HN) to wash and dry a king size duvet. After cleaning out all the pet hair from a previous wash (why is there no drum clean programs between washes?) and I'm dog owner but there was so much pet hair on the area it was laughable. I washed at 60c but not too convinced there was any detergent used! I saw no significant lather or smelt any scented. That was £13 then another £7 for 30min dryer. I wouldn't use again, I think there should be a public board of then the machines were last serviced and refilled AND cleaned!
My washing got stuck in the washing machine so I contacted the customer service team however it was a Sunday. But they got back to me straight thing Monday morning asking if I have resolved the problem, We managed to get the washing out. The customer service is a solid 10/10 due to the inconvenience I got a full refund. Ever credit to the customer service team !
Used the Mole Avon Crediton location washing machine did work and detergent apparently included, but some items still came out dirty. Then paid for the dryer and this did not work. Tried again and it took the money again, but again would not work. Had to take wet items back. Tried to call - rubbish service, just stupid music and automated voice said to press button 1 etc for 20 minutues, no response. Gave up. Would never use again.
Okay. I feel stupid for even bothering to try to use wash.me machines. Tried 2 washers in one town, no internet connection. Reported both machines. Told it'll take 24 hours for maintenance to come out. Drove 35 mins to the next machine in another town. No internet connection. I'm not wasting my time reporting this one. I'm sticking to indoor launderettes from now on. This is the worst company (maintenance -wise) that I've ever encountered.
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Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.See more
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