wash-megroup.com

2.5
2.5 Based on 64 reviews

Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the...

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Average Rating

2.5

/
5

64 Reviews

5 Star
31%
4 Star
2%
3 Star
6%
2 Star
6%
1 Star
55%

Filtered Reviews

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Review Time

Ramanjeet Thethi
Highly unreliable

Highly unreliable. Never in working order. Tried multiple places ang no help available

1
Date of experience: Jan 03, 2026
Miffy’s Mum
Non-existent customer service

Machines are poorly maintained and regularly break down.People use them to wash horse/dog blankets meaning that your washing often ends up covered in hairs and smelling like a stable even though it’s significantly more expensive than a normal launderette 🫩The online “help” facility is useless. I’ve emailed 5 or 6 times and only once received a reply, which was when the machine broke down & my clothes were stuck inside.Messaged them 2 days ago to advise the tumble dryer was not getting hot and I spent over £20 trying in vain to get my clothes dry - they haven’t even bothered to reply.Will not be using again.

1
Date of experience: Jan 03, 2026
Beverley Nicklin
Wash me poor experience

Wash did not include opt out of companies cleaning solution I had a allergic reaction to product. Took payment for dryer but did not operate, help line did not respond to call back and website would not refund payment.

1
Date of experience: Nov 16, 2025
Richard
Lifesaver but with limitations

Our washing machine and tumble dryer both broke within a week of each other, so this was a life saver to get the kids clothes washed. The downside for me is that Goole Play store is saying the app is no longer available in the UK and so there is no longer any way to see if the washer or dryers are free before setting out. When will this become available again in the UK? Also, the internet connection kept dropping when trying to pay.

3
Date of experience: Nov 16, 2025
Jimmy Shin
How do you get a refund

How do you get a refund? Your machine at Selby ripped me off £7, have tried your website, but to say it was sh*te would be offensive to sh*te

1
Date of experience: Nov 16, 2025
Jemma H
Really happy

Two 20 min dry cycles for £3.50 a cycle to dry 20kg of washing washed at home. Completely dry and excellent machines located at BP sandringham melton rd Leicester. Wouldn’t try the washers there just happy to use the drying facility. First time using wash.me and I’ll deffo be back again soon! Really happy and pleased with how convenient it was.

5
Date of experience: Nov 09, 2025
privet
the machines just don't wash properly

the machines just don't wash properly . i have used them about 8 times now and there a complete waste of money and time . if you wash and dry your clothes and have the fabric softener and pre wash it costs around £25 for one wash .if you use them 4 times you can prettymuch buy a washing machine for that. better off just going to a launderette . it costs about £10 and thats for a large machine and dryer . moor importantly your clothes will come out clean

1
Date of experience: Nov 02, 2025
Lisa Jones
Rip Off dryer heat has been reduced

Used to be good but they have clearly turned the heat setting on the driers down. I just paid £15 to dry and laid of towels. A laundrette would be cheaper. I've bee using them for over a year, but after today im done. Rip off

1
Date of experience: Oct 30, 2025
Mikey
Briken again

This is an absolute disgrace were here in centra in buttavent co cork d dryers are still broken they only work for a few minutes and yhen error comes up on d screen why srent these being fixed i wouldnt recommend ye

1
Date of experience: Oct 29, 2025
Giles Bray
Tried using wash me in Stroud

Tried using wash me in Stroud, machines malfunctioning and out of order.Looks like wash me have washed their hands of customer care.Hopeless

1
Date of experience: Oct 05, 2025

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Business Details

  • Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.See more

  • email callcentre@me-group.com
  • call 08002081299
  • language https://www.wash-megroup.com

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