Review Time
Absolute joke of a company. Machine decided to stop working during a wash and was told by customer services id have to wait 48 hours to get my stuff out as thats how long it would take for an engineer to come out, by which time my washing will be ruined as its wet and left unattended for 48 hours. They are absolutely not interested in finding any solutions and was told nothing can be done and they accept no responsibility if my washing is ruined. Absolutely useless.
Used the Wash Me machines twice now. Brilliant results both times. Not used the dryers as the washers spin so well the items are virtually dry and can be finished off on the line at home. Excellent value for money. Will continue to use this facility.
Used the machines in Perth to clean a standard load. First day, 20kg drum was stuck "draining", so used 9kg drum. Paid for wash, started machine, then the whole unit powered down completely. 10 minutes later, it rebooted to its default state, voiding my wash. Couldn't even pay for a new wash because it was stuck "reconnecting" at the payment point.Went back the next day and the jammed 20kg machine was free, I assumed it was fixed - since the errors had been flagged and others were using it. I did a load with the 20kg machine and it was still having drainage problems! First the door jammed despite the cycle being over and when it finally did open, the clothes were soaked and soapy.The advantage of these machines is the 24hr nature, justifying the higher cost. But if they don't work, why bother?
Nothing against washme, just the selfish inconsiderate lady who turned up in her car to take her washing out the big machine whilst I was waiting patiently for over half an hour to use it and instead of having the decency to ask me if I was waiting to use the said machine - why else would I be parked at the side of it sitting in my car? I waited whilst I thought she was unloading the machine but oh no, she then reloaded the machine with another load of her washing before driving off again. She very cunningly parked her car in between so I didn't realise what she had done until it was too late else I would have had words.
This is the second time I have attempted to use a Wash Me facilty at Monks Way in Milton Keynes, and its the second time it was "offline" I suspect it never gets serviced or fixed and is a waste of time, I ended up washing my quilt at a local launderette and it turned out to be 5 quid cheaper
Convenient and human focused / first business.Had an issue with the dryer, and it was late at night, Whatsapp support got back as soon as they started in the morning, sorted the issue, and refunded my money,Agent was polite, courteous and fast to help, even though I was working they replied to all my messages instantly and resolved and refunded money.Extremely good company, highly recommend using their services.
Due to my kitchen being renovated I have had to use this daily a number of times. People should not be allowed to wash their horse blankets, there is so much debris left in the washing machine. There is a bag of clothes been sat on the floor for a week. These machines should be monitored better.
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Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.See more
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