wash-megroup.com

2.5
2.5 Based on 64 reviews

Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the...

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Average Rating

2.5

/
5

64 Reviews

5 Star
31%
4 Star
2%
3 Star
6%
2 Star
6%
1 Star
55%

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Maureen Mills
I didn't read the reviews before I used…

I didn't read the reviews before I used the machines so you may say I was just lucky but I have no complaints at all. I washed and dried a cream coloured Dorma bedspread which was really well spun and not creased. Gave it 30 minutes on the lowest drying heat and it was nice and dry for airing. All in all it was a great experience!

5
Date of experience: Aug 24, 2025
Morgan Mccartney
Absoloute joke

First of all it's not the cheapest (but It was supposed to be a 1 off for me so 🤷) however after using it once I put a second wash in and it wouldn't accept payment. I tried 3 cards (and yes they all had money in ) so then i message the whatsapp help number (dont k ow why they called it that coz i got no response) so then you have to unload the washer to go elsewhere..... plus this is a new wash just installed....good job 😠 😡

1
Date of experience: Aug 05, 2025
Caramael1748
Fantastic customer service

I visited a campsite where the self service laundrette was located at the entrance. I thought I’d give it a try! I had a small issue but have been faced with absolutely fantastic customer service to rectify it. Would use again and can recommend.

5
Date of experience: Jul 31, 2025
Lester Long
Really bad experience

Really bad experience. Payed 11£ and the machine had an error after around 10 minutes. Everything soaking wet, so we had to pay another 11£ to wash it in the next machine. It was 16:45 and the 24/7 customer service couldn’t be reached per telephone. Finally we reached someone over WhatsApp. But we were informed that we cannot get any refund if we don’t have a UK bank account, which we don’t because we’re on holiday. Reached out again and again with different suggestions (maybe a voucher etc.) but no help was offered. We payed with credit card and I am stunned that it is allowed to not be able to get a refund via the same paying method we used to pay for the service in the first place. Wouldn’t recommend!

1
Date of experience: Jul 22, 2025
Randy Kelly
Excellent, would happily use again.…

Used the 20kg machine for a double duvet. It came out looking like new. £11 well spent. Now drying nicely in the sun. Would definitely use again. I was thinking of getting a new one as it's too big to wash at home, saved it going to landfill.

5
Date of experience: Jul 12, 2025
lazy_azn
Awful

Awful. I was left with a sopping wet dirty duvet after spending 11 pounds. A local then told me it had happened to them, an engineer had gone out and declared the machine to be working perfectly well!

1
Date of experience: Jun 28, 2025
Carole Ross
It doesn’t quite get the wash clean

This is the second time I have used this service.Even with a prewash, a main wash and a sanitiser it doesn’t quite get the wash clean. It could do with the option of an hour long wash cycle and a stronger detergent.

3
Date of experience: Jun 24, 2025
Sharon Cook
Definitely use again

Definitely use again Very low price for a full load of laundry Helpful knowledgeable staff. Laundry was quick and came out smelling fresh and as used drying services too bone dry no need to air

5
Date of experience: Jun 17, 2025
Andrée W.
Not a good experience

I decided to use for first time a WashMe machine that is close by property. Having followed all the instructions and paid for the wash I awaited my wash complete message. When it arrived I went to retrieve my wash. The door would not open and the screen (which is not anti glare and impossible to read in sunlight) had an error message of sorts on it.Because this was after 17.00 I could not speak to customer services.Upon my return to the machine from my home the door did open.But when I took the clothing out they were covered in a powder residue and absolutely soaking wet and most definitely a wash was not performed. So much water was still present it was difficult to carry to the house.I am looking forward to tomorrow when I will demand a full refund for what was nothing more than a waste of my time and energy.

1
Date of experience: Jun 11, 2025
Don't bother using the dry cycle at…

Don't bother using the dry cycle at Denton manchester. 15 minute cycle on very hot and it was still wet. Put another 15 minute cycle on and they was damp. Use other Laundrettes before using these that are located in morrisons. Yes easy access and open all hours but these do not dry your clothing. I will return back to other Laundrettes than using these ever again.

1
Date of experience: Jun 06, 2025

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Business Details

  • Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.See more

  • email callcentre@me-group.com
  • call 08002081299
  • language https://www.wash-megroup.com

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