Review Time
I placed an order. They took and processed the credit card payment immediately. Then, they wouldn't ship my order unless I sent them personal information such as passport information, or some other form of government photo ID. When they did eventually agree to a refund, they withheld something they call a 'Stripe Processing Fee' of about 15USD$ and said it would take some time to see the credit. BE VERY CAREFUL. COULD BE A SCAM!!
I placed an order. They took and processed the credit card payment immediately. Then, they wouldn't ship my order unless I sent them personal information such as passport information, or some other form of government photo ID. When they did eventually agree to a refund, they withheld something they call a 'Stripe Processing Fee' of about 15USD$ and said it would take some time to see the credit. BE VERY CAREFUL. COULD BE A SCAM!!
Edit - WatchDives offered me a replacement and paid for the shipping fee after the defective watch was shipped to a US warehouse instead of China.Getting a hold of their customer service was difficult. I am not sure if this was because this whole experience was closer to the Chinese New Year, and they were slammed with orders. Overall a really frustrating experience and have learned my lesson. Would have been easier if I ordered from AliExpress and got PayPal involved for the claim. **********************************************I will change my review if WatchDive takes the responsibility and sends me a replacement. Received their so-called top-of-the-line WD007 Titanium watch on the 2nd of Feb 2026, which was ordered directly from their official website. The minute hand was connected to the pinion and dangling like a pendulum. This was either due to poor QC checks before shipping or happened during transit, and I am betting on the former. Eitherway this was their problem to fix. Contacted customer service, who offered me $20 reimbusrment to get the watch fixed locally or $30 to ship it back to them, and I will only receive the $30 once they receive it. Leaving me to deal with everything that could go wrong from me shipping it till they receive it, such as insurance, loss during transit, more damage to the watch during transit and potential import taxes once they receive it.The cost to get it fixed locally is $50, and the cost of shipping and the risk to me is more than what they can compensate. They are refusing to send me a pre-paid shipping label or a replacement prior to me shipping the product back.The lack of taking responsibility and trying to resolve the issue of one of their TOP OF THE LINE products, which I received defective, is astounding. I have made a Reddit post on their official site with a video of the floppy minute hand with the title "First WatchDive and a bad experience." They are yet to respond.
I absolutely love what this company has done for the watch community. They engage with their customers on their designs and put that engagement to use. This has to be my favorite watch brand as every watch has been a home run for me. Their customer service is top notch!
I have bought 2 watches from them. There designs aren't original, if you think it is because they are niche. The are good for the money and feel good to wear. When I was removing a pin it broke inside the otf clasp and couldn't use it but they sent me another one to replace it. Would diffently consider buying another one.
I am very pleased with my first purchase from Watchdives.com. After seeing many good reviews about the watches they supply I placed an order during a Black Friday sale for a watch that was on my wish list. The watch was delivered in 9 days which I consider good especially as it was over a BF sale period. The courier used was Evri and I was kept informed of each stage of the watches journey from China to UK.The watch itself was exceptionally well packaged and was even better quality than I was expecting from it's reviews. A good quality zip-up travel case and bracelet adjustment tools were supplied along with the watch which is like the icing on the cake.Watchdives will certainly be at the top of my list when I next have the urge to purchase a watch.
I recently bought a Watchdives Green Ice Crack (Black Chapter Ring) quart watch. I must admit that this watch is the best looking and well made watch I've ever owned - it's stunning.I wish that they could offer the ETA F06.412 high accuracy movement with the high capacity battery as I'd happily pay extra for +-10 seconds a year and an 8 year battery.This manufacturer is one to watch (in every sence of the word) A*
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Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.See more
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