Review Time
They shipped me a defective watch. I ordered directly from their website. Not a third-party seller or AliExpress. After owning the watch a week it would stop. I would reset the time, it would work for 2 1/2 hours and stop again.I contacted customer service about the issue. They suggested that the battery is dead on a watch. I had owned for less than a week. Swapped out the battery. The movement ended up being defective. That was in July 3025. I am writing this review the first week of September 2025. I have still been getting the runaround from customer service. They stated they would ship me a new movement. They have yet to do so. They’ve dragged out this issue long enough that they know I cannot return the watch or get my money back. Customer service has been no help. I would be very cautious of ordering a watch for them.
I placed an order on Saturday of this week with a delivery time of 4-6 working days. It is currently Thursday and the order status has remained unfulfilled since purchasing the watch. As the email I received confirming my order stated that I would be notified when the order had been dispatched and having received no such notification I have attempted to contact the company on two occasions. As yet I have received no return correspondence and this I find very poor. I recognise that the package could still very well be delivered in the timescale outlined but the customer service is seriously lacking currently.
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Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.See more
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