Review Time
After a problem with the first strap I ordered (came out in a rash despite no history of skin problems) my complaint was dealt with quickly and kindly and I was provided with a new one that was priced higher at no extra cost. Things can always go wrong with orders but how they’re dealt with is the sign of a good business and I was delighted with how this was resolved. Thank you to Beth for her help. I’d definitely recommend the site to others and will order from them again.
Great service and lovely range of straps in the all too important to me, 19mm size. I've always fancied a replacement watch strap for the 19mm lugs on my vintage Zenith watch and have procrastinated for far too long! I visited local jewellers and watchmakers and none stocked 19mm wide straps. So I started reseaching online and made the decision to go with WatchGecko and I'm really glad I did. The strap is superb quality and the service I received from Natasha was beyond reproach. Previously I rarely wore the Zenith with it's 1970's leather strap, but now with the WatchGecko sailcloth strap, the mix of vintage and contemporary is simply knock out and I now wear the watch most days. So 11/10 overall score and I wish WatchGecko continued success in this challenging world of commerce we live in today - unreservedly recommended!
Amazing customer service. They replaced a $100 strap (without me having to return the original) because putting it on my short-lugged watch with straight springbars resulted in some permanent, dark dents on the both ends of the strap. That was not their fault, the issue was objectively minor (though it bugged the heck out of me), I was well out of the return window, and they still replaced it after I explained the issue and asked for an exception to the return policy.I can’t attest to the strap’s longterm durability at this point, but it looks great (now on curved springbars to avoid the previous issue) and it’s the most comfortable strap I’ve experienced.
Excellent company with a wide selection of watches, watch straps accessories. Always had great customer service whenever enquiring about an item. To my disbelief I have just won their competition prize of a ‘Watch Collectors Bundle’ which is amazing. So a big thank you to them. People do actually win competitions!Highly recommended. Have you seen some of the brands they do? Sinn, Formex, Christopher Ward, Aquastar, Nodus, Boldr and more. Thank you again WatchGecko.
Many companies like to claim excellent customer service, and every now and again I'll come across one that actually delivers on that promise. WatchGecko is one such company. It has been exceptionally good throughout the entire experience, from start to end, with all my questions answered quickly, and to a very high standard. Thank you - and keep up the good work!
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Creating and designing high quality replacement watch straps and watches since 2010. We're based in the UK and passionate about watches.
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