Review Time
I am a regular customer at Watson WestMall and must said their Sales Assistant are fantastic, especially J and Z. J is exceptional good as she is very attentive and helpful. However, to my horror, today I came across a Sales Assistant by the name of R who is terrible. When asked her for a product location since I cannot find it (she was nearest at the site when I was looking for the product), she gave me a very irritating look and replied in a hostile voice and just point a direction and said - there lor without even bother to help and give me the exact location. When I asked where? She just ignored me, gosh! She truly spoilt the reputation of good service from Watson. Regardless of this unhappy encounter, I will still shop at Watson WestMall because J and Z are there and they deserve an appreciation for being helpful and polite ^^
Had ordered before and it was good. This new courier J&T Express which others are encountering is going MIA. Due to receive on Wed, it's now Fri. Watson had passed the package to J&T. May have to wait a week from the reviews. Previously was pissed that the store promo was way cheaper than online. Their customer service is say sorry and defend. Defend until the cow comes back, your customer still unhappy how to continue business with you. I see them going the way of Lazada/Redmart which used to be so popular, I saw deliveries daily. Now they can swat mosquitoes. Watsons will also go the way of the dodo at this rate.Update: I'm lucky. I just received my package after this was published.
The worst online shopping experience.LOUSY APP INTERFACE, LOUSY ONLINE SERVICE.Doesn't allow to select 1 star.When go LIVE CHAT to track on the parcel, it asked for your name and email then ask you to check with the delivery company. (They provided Ninja van contacts but the delivery company indicated in the SHIPPING page is J&T).Delivery guy knock the door impatiently at almost 9pm, took 5 minutes to scan 3 parcels & left with parcels lying on corridor floor.
Went to Ion Orchard Watsons. Cannot use the $2 voucher (even though i am buying a non sale item) because today is a member sale day. This is ridiculous. Even stranger, when I walk to another nearby Watsons branch, I can use the $2 voucher and even use it on a sale item! Inconsistent policy across different stores is really not acceptable.
Watsons gift card is hard to use. One year expiry no matter how much balance u have left remaining. Not worth using at all as there is high risk of missing the expiry date which is not being labelled anywhere except when checked in-store. The staff at hillion mall store also do not know how to refund the item I bought by via gift card, and asked me to go to bukit panjang branch to do the refund. very bad service and poor knowledge of the gift card terms and conditions, causing me extra hassle to travel to another store to do refund.
Horrid service. Not the first time they received my order and then proceeded to cancel it. The previous time they cancelled the delivery after one week. I ordered again using express service this time and their excuse is the grab driver didn’t want to pick up the items as it was bulky. I contacted their CSO and they told me to order via normal delivery. I decided to do that. I told the CSO they better make sure they deliver it this time and stop finding some dumb excuses.
I'm being informed only after a week that my order will be delayed when the least I should have been provided was a clearer ETA. I always come back to you for my essentials but standards have gone down, first, where I only come to realise you have removed the delivery slot selection only at the checkout page, which was disappointing but yet I went ahead knowing past deliveries were never late. And second, if there was a change in your delivery provider, know that this has caused a lot of unhappiness when standards should be getting better and not going backwards.You guys push so much notifications to get customers to buy, yet you are falling way behind in delivery, which is really an unprofessional initiative to sell. This has totally defeated my purpose of purchasing from you. More so, another order I placed on 1st March (before I got any emails about delayed deliveries), is still in the status of "packing" till date; 13th March. I simply cannot comprehend packing taking 2 weeks when push notifications are still ongoing so agressively to get more sales.Update to your reply:It's absurdly disappointing to have to be addressed by the wrong name! Copying pasting is super easy and clearly you're not being genuine with your responses here which is for everyone to see.
Before the change, we are able to assign the delivery slots that we prefer and the delivery was on time. However, I've come to know that the system changed but keeping in mind how the delivery was on time previously, I still placed my order on 19th Feb 2025. I feel weird that I haven't received the order and contacting them just got me the same formatted reply with no help. Only until today when I checked trustpilot's review, this issue has been since last month... If only I saw the reviews, I wouldn't buy online with them. Wasted my time, better just walk in or just buy at Guardians.
I have ordered 5 boxes of the same product collagen on the 9th Feb 2025 and now revived information that it will be delivered on the 27th Feb. It is unacceptable to process such a simple order for almost 20 days...within Singapore such a small country. I will never order from this shop again.
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