Review Time
I placed an order with Watsons Singapore Online, and it was promised to be delivered on 7 Feb 2025. Today is 13 Feb 2025, and my order is still missing!I have contacted customer service multiple times, yet all I get are excuses and pushed-back delivery dates instead of a real solution. This is beyond frustrating—why should I bear the consequences of your system’s failure? I have already paid for my order, and Watsons has failed to deliver on its commitment.Singapore is a small country—how is it possible that your delivery team cannot manage demand fulfillment? Is Watsons seriously unable to handle logistics efficiently? If your system cannot guarantee timely deliveries, then why accept orders in the first place?I expect immediate action, not more empty promises.
Hello Watsons, I am writing to express my concern as a member of Watsons. I truly enjoy shopping with Watsons, but I have to be honest—your delivery service is significantly slower compared to other online stores. This is not the first time I’ve faced such delivery issues, and even when I opt for self-collection at the store, the process is still quite time-consuming. I chatted with live support in the Watson app regarding my order placed on January 30, 2025. The scheduled delivery was set for February 8, but I was informed via email that it would be delayed by 5-7 working days, meaning my item will only arrive between February 14-18. In today’s world of fast delivery, it's hard to understand such a significant delay for an order from Singapore. Even when I order internationally, I usually receive my items faster. This level of service is disappointing. While promotional codes and discounts are attractive, poor delivery service like this makes me question whether I will continue shopping online with Watsons in the future.
I placed my order 6th Feb.No updates since then. Just nothing has happened. I messaged to them via the form on the web site, the reply was: check your inbox.Are you serious? This is how you treat clients? I spent my money, haven’t received anything and not sure that will receive, wasted time on feedback form and received no comment!My truly first and the last time spending money in this store. Unprofessional service in all the aspects.
Appalling just appalling. I placed an online order for some basic pharmacy products. It’s been with a status of packing for two weeks. I emailed four times. I submitted an online customer service request four times. No reply or follow up to any of these measures. I tried live agent chat. It’s been 18 hours waiting for “live chat” to be responded to. I called three Watsons stores. They have a delightfully artificial AI voice that says use live chat or go to the website then it hangs up. Is this some bizarre dystopian customer service nightmare. It is utterly ridiculous. I checked the terms and conditions if I cancel the order online. They will either keep my money or give me online vouchers. What am I supposed to do with vouchers for an online store that DOES NOT DELIVER OR OFFER CUSTOMER SERVICE. I know that Singapore is notorious globally for poor customer service but this is an entirely new level of malevolence. I am so done I do t have time for this. Keep the $200. They should be out out of business.
stupid online shopping interface especially when having B1G1 free. when adding the product to shopping cart its already shown as 2 item added. shopping cart is also showing as b1g1 free and show as 2 quantity in the shopping bag. however when received the item, they only delivered 1. write in to their customer service but Their stupid agent keep insisting that needed to add 2 quantity. why keep asking me to add another quantity when its already showed as 2 in the shopping cart? seems like their customer service agent dont even know how their mobile app interface works, same goes to their website. stupid interface.
Hi Watsons Management,I am writing to complain of very poor service I received from Watsons Waterway Point outlet by the staff name Siti on 24 December 24. I went to the cashier counter to make payment of EBENE Bio Heat was attended by Siti. I told her previous staff from Downtown East claim I have an $10 voucher to redeem by 31 December 2024. She asked me to scan the QR code in order to redeem the $10 voucher. When we checked on the Watsons app, there wasn’t any voucher at all. Siti totally has no patient to serve me and keep on bitting my word claim, you said you have the $10 voucher don’t have at all. She repeat 3 to 4 times and challenging me. This is the 1st time I encountered so defensive staff and poor service.I asked her why are you keep on repeating the same things, as a consumer how do we know the Watsons rewards work. She know I have points to redeem the item, then tell me straight away.Please refer to the CCTV camera how Siti talk to the customers in this type of manner. Staff beside her by the name’s Fir also heard the whole conversation and agreed Siti is bitting my words and challenging me.I really hope Watsons company should look into this case and issue warning letter to her. Siti also know my particular as a Watsons member, if any of my details are leak out. I do not hesitate to make a police report for this case.Spoiled my day for Christmas’ eve.Hope to heard from you soon.
Hi. Was at Watsons Northpoint, Mohamad Farid was very patient while helping me with my purchase and helping me with Watsons app issues. Although it took quite some time to settle my issue, he was always similing. He is very knowledgeable with Watsons app. I am glad that I consulted him on the Watsons app issue. That was truly a great example of excellent customer service!
I tried to send in an enquiry to their online ContactUs and the page constantly hanged. (IT issue.) When I finally managed to send in my request, I received a response considerably quickly, thankfully. (Good job for the 1st-response team.) Problem was that my enquiry of a bulk purchase was thereafter transferred 3 times to different people. I stated my request right off the bat from the beginning. Wouldn't work have been more efficient if they could direct my request to the right person from the start?I'll skip the whole ding-donging process in the middle, where I had to constantly repeat my request multiple times (though the previous emails were forwarded in the same thread). Really made me wonder, am I writing in English or in another language that I didn't know I have accidentally typed out? Then, when I finally am in communication with the manager that can process my request (thank you), the two emails that she replied me was done at 1.20am (in the wee hours) and 7.30pm (in the evening). This is clearly OT hours. Is the company caring enough for the team (hiring enough for the team), or is the team being inefficient in their work? A thin line to thread on. Overall experience just isn't exactly pleasant. There isn't a direct hotline to speak to whoever it may concern, so that we can quickly clear any miscommunication and finalise the purchase. It also doesn't help that a simple request clarification can take almost a month to settle. My feedback is not meant to hurt or put anyone in a bad situation. But rather, being such a huge company in Singapore, that handles many necessities and daily care products essential for our local market, many people will really appreciate if the SOPs can be improved on, to make work more efficient, and to make communication a more pleasant experience.
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