Review Time
i only discovered that the glass bottle of my supplement was broken after 3 months of the delivery when i reached out for a new bottle as i had finished my current one. i wrote to the Watsons customer service and was told about the 7 days return & refund policy. i explained to them that the box was nicely sealed without any dent which raise no suspicion that the glass bottle within was already broken. i have been purchasing this item from Watsons for a few years and had never encountered such issue and hope that they can make an exception. Well, i was glad that they approved on an exchange with new product as one-time goodwill arrangement. i felt that i am a "valued" customer (Elite member) initially... But, thereafter, they wrote an email saying their store and warehouse are out of stock for the mentioned item. Hence, they are checking with other relevant dept if they are able to provide Return & Refund for customer as i have received free gift from the order which they need to do further review. i was sad, shocked and disappointed to hear that they were reconsidering on the exchange which had been agreed. i wrote to them that the mentioned "free gift" is actually a byproduct and is still unopened. i offered to return to the "free gift" to prevent revocation of the exchange agreement. Fortunately, they agreed and i was told to return the items to the store within 4 days and they will process refund via auto generated e-Voucher in 7-9 working day thereafter. It is my bad for not opening up every single boxes to check upon delivery causing so much inconvenience to myself. If you are like me, not checking items, inside & outside, upon delivery... please do so ...i realized that i am not a valued customer as an elite member after all. It is time to move on...
First time using this watson app and I was entitled to birthday month discount. after selecting my item and checking out; bank has approved the payment but watson rejected. I tried to seek help on their live chat and instead of talking to a live agent. they just came out with a reply.. thank you for using our service! omg?!? i was like huh? and came another reply.. please rate our service!!! 🙄 seems like the vouchers all are useless! can’t use anything at all.. not sure even why i want the membership for? crap! 💩 Update: I had a ticket that the CS will contact me but nope! no one did.. it’s ok.. I’ve already deleted the app.. waste of space.Update: I don’t have any order number.. The issue is , the transaction was approved by the bank but not sure why it got rejected on watson’s side.. I was told that it must be my card blah blah blah… ok fine!! I went to try purchasing some other stuff online and well, it was fine ! no issue.. anyway,, it’s not really a big issue and thx for replying.. I’ve since deleted the and I don’t see I have any need for it anymore in future .. that was why i went down to one of your physical store and gotten some stuff and used up all my points.. done .
twice Watsons Singapore do not honour their 3-hour express service and kept mum until customers have to ask about it. Twice my delivery took more than 3 hours, once more than a day and now they say there's technical glitch and delay delivery and their customer service is rude and not helpful at all.
Not a good experience. There is lack of training to Watsons staff. I was told by your staff on 17/2/24 at 17.45 Habourfront Centre (service without a smile) that the game card I had accumulated 2 stamps is not valid because there is no receipts attached. I was not informed at Hougang Mall when I received the game card that official receipts need to be attached. And in the 1st place, how can I gotten the 2 stamps if I did not make any purchases at all (no logic).I was then issued a new game card ($15 per 1 stamp) with 3 stamps for the purchase of $59.80 without reminding customer if I would like to top up with any other purchase since there is only a small shortage of just $0.20 for another 1 stamp. She hurried off the cashier counter after that. I am quite upset n frustrated with the latter attitude and lack of extra "service" to serve customer better. And 1 final footnote : Please state the important point in the whatever promo card in future for verification by another Watsons store as there are always mismatch of info given by different Watsons store. Hope to be served much better if I will ever shop in Watsons again. THANK YOU
I wish to compliment one of your staffs name Raja. Last week I went to Watson at Parkway to purchase something with my friend. Upon payment I realised that I still have three Watson Gift Cards in my bag. So I requested Raja to help me check the card balance and expiry date. Surprisingly Raja was very patience to help me. I was very impressed that he took a a piece of paper and write the card's balance and expiry. I wish to highlight that nowadays it's not easy to get staff who's so patience and considerate in serving customers. Thanks a lot, Raja. Meanwhile I would like to take this opportunity to wish you all the best in your future endeavours.Well done. Keep it up.Thanks,Best regards,Carol ChuaHp No: 96228133
I am 26 y/o and not fan of putting anything on my face since im a man/gentleman. But because of Nancy staff of watson made me try to use it because of the benefits of having a good skin. She also recommend the best product and skin care and what people most buy. She also give me info about the result and many of his regular gives her feedback also. She recommend me this product and I am so satisfied even I haven’t use it, but because of her perfect customer service I got to buy. I hope I wont see her to all the store Ive been planning to go, I’ll end up loosing all my money I think haha
i was at i12 Katong outlet to purchase my test kit on 24 Dec 2023. i was well served by Harinraj at the cashier when he approach me if i'm interested to sign up for Watson member & he even guided me through the App step by step too. Thank you Harinraj for your excellence service & help 👍👍👍
Watson cancelled my online order without giving any reason in the email notification. I have to use the enquiry option to request for a credit card refund and reinstatement of the promo code and member points used in the cancelled order, thinking that I can use them for quick repurchase. The customer service replied that I can use the evoucher upon checkout. I thought that this is the promo code reinstated in another form. So I login to the app and realized that they have refunded my payment in the form of an evoucher. However, I am unable to use the evoucher for my repurchase as the payment will be higher now without the promo code and member points. In the first place, I made the purchase because of the promo code Watson sent to me and the product is on discount, thinking that I can save some money. Instead, it is the beginning of a horrible experience. I then replied the email to ask for the reinstatement of the promo code and member points at least so that I can make a repurchase. The reply came to say that the reinstatement of the promo code is subject to the approval of the management and the process will take 2 to 3 weeks without mentioning anything on the member points. What a joke! I am a member and I’m entitled to the promo code and hard earned points. Watson is the one to cancel my order and now refuse to return my money, promo code and points. What a disgrace! Watson is such a big organization but has to resort to this tactic to retain customers’ hard earned money and their system is so lousy that in the year 2023, it needs 2 to 3 weeks to decide whether to approve to return a promo code to a customer. This is a birthday promo code, it is supposed to give the customers a happy shopping experience on their birthday enjoying discounts by using the promo code but it ends up giving this customer a horrible online shopping experience as a birthday present. Thank you Watson! Please make a fund to my credit card immediately. You may keep your promo code and the points and cancel my membership! I would rather buy from Venus, which is cheaper too!
I was at Watsons Funan & had paid for 2 packs of fish oils. Whilst leaving, I saw another packaging of the same brand and asked staff Xiang Yun if I could change. She pleasantly said can and helped to do refund & new payment. Throughout she was smiling & very polite. THANK YOU to Xiang Yun for her excellent service & fantastic attitude!!
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