wellheater.com

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1 Based on 41 reviews

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41 Reviews

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Tucker
Ongoing issues with returns: products not received back

I'm facing ongoing issues: I returned the items to the address provided on the shipping label, as each time I inquired about a return address, I was offered a discount to keep the products. However, I received a notification that my package was refused and returned. GUESS WHAT?????!!!!! IT WAS NOT RETURNED TO ME!! THEY KEPT IT!! I attempted to reach out via the email provided in my previous correspondence (the support team responded), but it was UNDELIVERABLE!!! LET ME BE CLEAR....I WILL PURSUE LEGAL ACTION!! £232.00 taken from my account without my consent is UNACCEPTABLE!! THEY ARE SCAMMERS AND CROOKS!!!!

1
Date of experience: Jan 16, 2026
Murray A.
Disappointed by a scam experience

I regret to say that I became a victim of a scam and lost a significant amount after purchasing two heaters. I realize now that I should have looked into the reviews more thoroughly before buying. It's alarming that there seems to be insufficient government oversight to protect consumers from such fraud. Additionally, the review platform should take more responsibility, as it permits the use of company names to spread misleading information without taking any visible action. I am very frustrated with these practices, which persist without consequence and harm consumers. I genuinely hope that these issues will be addressed by the relevant authorities and that justice will prevail.

1
Date of experience: Jan 09, 2026
Maria
Avoid This Seller at All Costs!

I strongly recommend not buying from this seller. I never received my items, and after reaching out, I faced nothing but frustration. Stay away!

1
Date of experience: Dec 29, 2025
Isla Brown
Ineffective Heating Option

It took 18 days to arrive, and it doesn't heat as well as claimed. I wouldn't recommend this and won't purchase again.

1
Date of experience: Dec 29, 2025
MT88
Completely Steer Clear of This Seller

This seller is completely untrustworthy. I never received my items, and after contacting them, I just got the runaround. AVOID!

1
Date of experience: Dec 29, 2025
Shahaf P.
Avoid Using Under Any Circumstances

DO NOT use - I couldn't get a refund even after canceling just four minutes after placing my order.

1
Date of experience: Dec 27, 2025
Fleur Patterson
Escalate for a Solution

If you face issues, consider threatening to escalate to the ombudsman. I did, and I received my refund within 24 hours. Good luck!

1
Date of experience: Dec 20, 2025
Nia P.
If I Could Give Negative Ratings, I Would

If negative ratings were an option, I would choose one! I ordered one heater but got four. I thought I could review later, but was charged over £200 immediately! There was no way to adjust my order. I tried returning the items but had to complete a 'review' first. They offered discounts to keep the products when all I wanted was a return label. I ended up paying £9.70 more to return everything, only to find my order was rejected and sent back. What is wrong with this seller? Losing over £200 is a big deal!

1
Date of experience: Dec 16, 2025
Sammy Adams
Unsafe and Poor Quality Product

According to trading standards, this seller operates from abroad, and the heaters are poorly made. They even suggest plugging it near a bathroom sink, which is very dangerous! They also don't inform you that you'll have to cover return shipping if the product is defective. This product does not work as advertised and seems like a scam. I hope authorities step in to protect consumers.

1
Date of experience: Dec 14, 2025
MrBaltroX
Complete Scam

I ordered two heaters, but my receipt showed I paid nearly £200. After attempting to cancel just 14 minutes later, I was told my order had already shipped and was blocked from further communication. Stay away!

1
Date of experience: Dec 10, 2025

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