Review Time
Stupid of me to not check the reviews first. Do not purchase. Initial issues with receiving a refund. No surprise here. While we received the x 3 heaters they did not perform as advised. The refund process initially produced a "scam" response. I did eventually receive a refund of 70% of what I paid. The communication process with the support team was frustrating and inconsistent. Happy to receive the partial refund, without having to return the heaters. A huge lesson learnt. Feeling stupid for purchasing in the first place.
Really bad experience in the middle of a cold winter: no single response for two emails over three weeks; product function not matching advertisement:1. Unsafe Power Plugs – One unit arrived with loose/damaged power plug pin; all 3 units require power plug adapters for wall sockets, which is unstable, difficult and unsafe to use; 2. Low Heating Capacity – Heat generated from the units are not powerful enough to warm up even small rooms, such as our kitchen, bathroom and study room. This is unexpected and fall far short of what was promised in advertising; 3. Slow delivery - it took 18 days to deliver the products. It is significant slower than expectation.
DO NOT PURCHASE THROUGH THIS COMPANY!!!! They have ZERO form of customer service. I purchased 2 heaters from them, received 4 and was charged for 4. I have contacted the company numerous times asking for a full refund and that I will return the heaters and they then ask me to complete a survey, because I decline (thinking that I should not have to provide any survey until I have received my refund and returned the goods) they then close my case and I have to start again. I have contacted them 4 times and gotten absolutely no where.So please do not make the extremely costly mistake that I have made. DO NOT TRUST THIS COMPANY PLEASE! The heaters are useless and are not as advertised at all, PLUS, they send you more than you ordered and charge you for them too. Truly appalling customer service. THE WORST COMPANY THAT I HAVE EVER DEALT WITH! TRUE SCAMMERS!!!!!!If I could rate them -5 I would …
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