Review Time
I missed my deadline due to how long evaluations take, and how unclear they are. They do not accept documents sent from the university, and will not. My documents are in English and I do not understand how this service is still allowed to operate by SOPHAS etc. I was lied to over the phone by someone that said they had received my documents, and that was simply not true and someone over email said that was not true.
Confusing services.I thought I ordered course by course and got doc by doc, and they sent all recipients already. It was around $200 only for the service. Be careful when you choose service not to make same mistake because they offer some service option with some title like basic or something and you may add useless other service and you should find what services are contained.Also, be assure that courier like UPS and DHL do not deliver their P.O.box. I had to reorder the transcripts because carrier do not deliver to P.O. Box, to alternative address which I had to search and ask further.Not happy with their service quality.
Wes is currently making my application process horrible!!!! There have been so many problems with my document submissions, and I feel like they don't really care about customers because they take a very long time to even respond to their emails (on problems )I only get automated mails. I was so desperate I had to call them yet still. Because they delayed it so long, I got denied by my dream school. Basically, I flushed 300+ dollars down the drain.I submitted my wes application on 1/30/2025, and there is no news except the fact my application has changed to on hold and they are asking for new documents. Based on the other reviews, it seems like I made a big mistake using wes and am even scared to hear of the delivery problems and more.
Be prepared that your documents get lost if you choose a delivery by carrier. Upon delivery by FedEx, my documents were signed by WES employee R. Engbloom and never were found even after the case was escalated. Someone I know had a similar situation. Her documents also were lost twice, after they were delivered by DHL.
Please don’t bother with WES. I started my application in Decemeber and they randomly canceled my order in the beginning of February because of some kind of miscommunication with my type of evaluation. They didn’t even bother to contact me. They took a cancelation fee and felt entitled to it. AND THEIR CUSTOMER SERVICE IS TERRIBLEEEE. The people on the phone are always redirecting you to the contact form on the website instead of trying to figure out the problem with you. I promise you, you will be disappointed. I had to switch over the MYIEE and the process started and was completed within a week and a half. WES is unreliable and too slow. Don’t bother.
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