Review Time
I would strongly advise anyone undergoing an Education Credential Assessment to go elsewhere. I’m stunned that the Canadian Government has them listed as one of four approved companies for this task. I submitted my application four months ago and I still don’t have an ERA report - despite my universities in the UK submitting my transcripts - which has delayed my visa applications. I’ve sent multiple messages through the ‘contact us’ form and had no reply. Today the advisor on the online chat told me the transcripts hadn’t been received. When I explained that my uni had confirmed with me that they had (and even sent me a copy of what had been submitted), they then kept sending me generic messages telling me there are delays in processing times and then redirecting me to the ‘contact us’ messaging function. When I told them I’d sent multiple messages through that function already, I got another generic message telling me there are delays! It’s a joke! It’s impossible to get any real customer support, you’re basically at their mercy. I specifically picked WES because they had a pre-existing relationship with my institution, which meant they could send my transcripts electronically and avoid delays, but it’s made no difference. Avoid at all costs!!! Update: Two weeks later and still no progress whatsoever. I’ve phoned multiple times and sent multiple messages. I just get the same generic response from them. And their response to this review asking for further details so they can support an outcome is for show only. I let my contact details as requested and have had no contact from WES whatsoever.
I am reaching out to seek clarification regarding an ongoing issue with my document submission. Two months ago, my university sent the required documentation, and I uploaded my own documents to your website as well. However, I received a notification several weeks later stating that both the certificate and its translation had not been received.About a month ago, I contacted customer service, and they informed me that two of the documents had not been uploaded correctly due to a technical issue with Google Chrome. I then re-uploaded the documents, which changed the status to "Course-by-Course Evaluation."However, today, after two months since I initiated the report, I received another email indicating the same problem. I would appreciate a clear explanation to help resolve this situation promptly.Thank you for your attention to this matter, and I look forward to your response.
I had an extremely frustrating experience with World Education Services (WES). Initially, I faced delayed responses and issues with their processing, which led to my account being deactivated. After paying a fee to reactivate it, I sent my documents over a month ago. However, they initially claimed that they never received them. Despite my repeated attempts to resolve the issue through calls and emails, I received different answers from different representatives each time, making it impossible to get any clarity. Now, they are stating that the documents were not accepted, but they haven't provided a clear reason as to why, even though I submitted the documents exactly as specified. The customer service has been nothing short of pathetic—generic responses and no real help. It’s been a huge waste of time, money, and caused a significant amount of stress. As a result, I've missed out on job opportunities and potential future studies due to the delays and inefficiency. WES clearly needs to improve their communication and customer service, as nobody seems to know what they are doing. Please save yourself the time, money, and frustration—choose any other credential verification service besides WES.EDIT: So I just got off a call from one of the customer service representatives who gave an idea about what could be wrong with the documents. All it took was 5 minutes of investigation into the matter, after countless calls and emails. All of this could have been resolved much sooner. Still not happy with the service but at least I have a starting point now. Lets see how things go on from here.
My application is stranded for 3 months now. WES advises to use NSDC for degree verification from Indian customers.Every time I contact them WES says they don't have the documents and NSDC says they have already sent it. Every agent from WES that i talked to has a different problem/reason/answer as a probable cause of delay. There is no accountability whatsoever. The only thing that WES is really proactive in is taking the money.
I am extremely disappointed with the service provided by this company. Their behavior during the cancellation of my order was completely unacceptable and, frankly, fraudulent. They received my payment but made no effort to fulfill the agreed conditions. Instead, they delayed the process, seemingly waiting for me to cancel my order. As a result, they refunded only a partial amount, effectively stealing $22 from me. This is nothing short of theft and fraud. I am deeply ashamed of their conduct and would caution others against doing business with them.
Terrible experience. Absolutely unprofessional. It is taking more than a month to evaluate and I have already missed a few deadlines from the universities. I got another deadline from one of the universities on the 25th Feb 2025, if this one misses I'm definitely taking legal actions against this organization and claiming a full refund + compensation for the wait time. This is serious now.
My experience with Wes has been very bad, my school never got the access codes to verify my result from the url attached to the verification email. I have called severally, contacted support through my dashboard and I keep getting the same response. I have missed my deadlines because of this delay and I cannot proceed with my application process because Wes cannot send a simple verification code to my Institution.
Claim your business profile now and gain access to all features and respond to customer reviews.
WES helps international students and professionals to reach their goals with our trusted international credential evaluations and advice.
onecklace.com
heytelecom.be
sundeapparel.com
browardnotarypublic.com
ledfactorymart.com
peachtreefinancial.com
grigora.co
soapkorner.com
cibortv.com
thebundlehut.com
