Review Time
Paid money for no service. Absolutely terrible experience. Submitted my documents and paid the fee. It has now been over 10 weeks since I started the process and I have not received my report. I have had no response to an enquiry I submitted 10 days ago. It is impossible to submit an enquiry at the weekend when their customer service centre is shut.
Reviewing two exchange semester transcripts cost almost $400CAD and took absolutely ages to complete. I had to use this service for one particular university I was applying to, all the other universities did the evaluations themselves which is a far better process (it was either free or a postage cost and took a couple weeks versus the multiple months I've been waiting for WES). I have yet to find a way to communicate directly with a human being working at WES, the customer service is appalling. This is the biggest waste of money and time I have ever experienced. If you have a choice to not use this service, DON'T use it. I never usually leave bad reviews but felt compelled to with this company. Absolutely horrendous, I would leave 0 stars if I could.
Terrible service! Better use IQAS instead!My PhD was not assessed at all, even though the documents were sent by the institution.My Master’s degree in veterinary medicine and Canadian vet license were rated as a three-year high school diploma.... a joke! Never even received the report as they even screwed up the shipping....The customer service team is hard to understand and cannot access the emails or files....a waste of money and time!
This has been the worst customer service experience I have ever had. I truly regret not reading the reviews before using this service. The process has been extremely unprofessional, and the customer service agents appear to have little to no knowledge of what is happening with customer files.My documents were confirmed as received multiple times by their team. I was then asked to wait one month for evaluation. After waiting the full month, I was suddenly told that my documents were never received, which completely contradicted all previous confirmations. This forced me to submit multiple inquiries and escalations only to again be told that the documents were received.This level of disorganization, miscommunication, and lack of accountability is unacceptable. I lost valuable time, energy, and trust. I will also be sharing my full experience in a TikTok video with my 300,000 followers so others can avoid going through the same situation.I would strongly advise anyone to think carefully before using this service.
DO NOT CHOOSE THIS SERVICE UNLESS YOUR SCHOOL AGREES TO SEND DOCUMENTS DIRECTLY TO WES OR IT HAS AN ELECTRONIC AGREEMENT WITH WES. They stopped accepting emailed documents at one point. Make sure your institution agrees to send the documents with regular post or by courier before paying for this (or has an electronic agreement), or your money will be wasted. NO REFUNDS!!!
After submitting the application and documents, any attempt to make corrections is met with unhelpful customer service. They provide no information beyond what’s already on the website. Even for minor issues, you’re forced to raise a ticket, with no idea when—or if—you’ll get a response. There are no updates, no transparency about what’s happening, and no ETA for when the evaluation will be completed. Overall, this company offers extremely poor service. My advice: stay away.
My experience was catastrophic. After eight months of waiting, I still don’t have a proper evaluation. I was never able to speak to or get in touch with a responsible person even once. Questions are simply ignored or answered with lies. Some of my documents were lost or, strangely, never arrived despite proof of delivery. The evaluation is incorrect, and follow-up questions are simply ignored. An absolute waste of time, money, and nerves! I can only advise everyone against it! WES is NOT a trustworthy company!!!!
WES did a good job with my evaluation. The process was simple, and I got updates along the way so I wasn’t confused about what was happening. Once they received my documents, everything moved quickly and I got my final report without any problems. No complaints from me.
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