Review Time
Excellent product and customer support.I bought a leather jacket a little while ago, and had the tiniest problem with the certificate (The jacket was amazing - and I wear it daily). The certificate was for the wrong jacket - but they confirmed this and now I have the correct certificate. That's the first good customer experience. The second good experience came soon after me ordering the jacket. I'd missed something off of the order (my mistake) and it was corrected within a few hours.I have since ordered some boots that arrived so quickly is was a nice surprise. Boots are also excellent and feels like you're actually getting good value for money. I have had very good discussions, getting advice and help from the Wested team - I can guarantee that this won't be the last time I order.
Excellent products - purchased one of their Indiana Jones leather jackets which fits well and is very well made. I love the jacket enough to wear it regularly, great addition to my wardrobe while still being a fund costume piece when needed.Also purchased costume accessories from them which were all great quality and arrived very quickly, even when shipped internationally.
Bought the Australian Duster full-length coat as a present, it is an absolutely stunning item! The size I ordered was slightly too large and, despite being a few days outside the window for returns, when I emailed their Customer Service department they were incredibly helpful and I was able to purchase the next size down and a received a full refund on the original purchase.A thoroughly good experience from start to finish, and what a coat!!!
Ordered a jacket that turned out to be too big.Turns out (as their site clearly says) size choice is based on size of your actual chest, not how big you want the chest of the jacket to be.D'oh! My fault.Returned the jacket, and customer service were very helpful and patient, especially as I wasted some of their time in getting the right one.Also had boots from them in the past, and they were great then too.
Good Layer Cake jacket reproduction but slightly short in the sleeves and the red lining just shows outside one sleeve. Quite terse communication too when I wanted to change my order. The soft lamb skin although reasonable quality is a little thin and light so that the jacket doesn’t quite have the substance I feel it should but for the price point it’s to be expected.
Bought a hat for my son....£60...the packaging was abysmal, put in a carrier bag then put in a courier box which looked elderly and pre used..which was flattened by the couriers. it was not sturdy at all. the hat was squashed. i managed to reshape it before my son saw it but honestly...spending that much, these guys should make an effort on the packaging front. would not buy from them again.
3rd order from Wested, Bag a hat Gloves, now a B3 Jacket.All on time, all good quality and a very happy customer.Spoke by email with the owner a couple of times before ordering the B3 Jacket just in case the size was wrong or didn't fit etc.Everything is as described and perfect, the Jacket even fits like a glove.Great communication, great service and very happy.Will be buying again in the futuire.
"Hi Jeff,Yes I am not Sure why they went out and seems you are the only person who has had one but as we say the Black Friday deals finished last Monday and are no longer running so there ear Eno codes or sales on anymore I am afraid.Sorry must have just been a computer glitch that sent it for some reason that code was valid for 8 days the whole of Black Friday week but as I day its no longer valid now."Shipped INSTANTLY, RIGHT OUT THE DOOR. Would not honor the code and then magically halts the shipment when confronted after saying it was out.Pigs.(feel free to ask for a PDF of the email correspondence for proof.)
I had expected this company to good as Indiana Jones is known all over the world.I ordered a pair of boots for £128.50 - £8.50 for shipping - I was not in a rush for the order, so it is only yesterday I chase up my order.It appears I paid for next day shipping and the parcel was left and photographed on my doorstep, my front door is open and exposed to the pavement and road 4 feet away, about 12.30pm the next day.Being reasonable I asked the neighbours if they'd taken in any parcels recently, no joy! Neither to sort to lie or be deceitful.I contact the Indiana Jones Store via email and then notice they have Live Chat help - I'm never sure if these are A.I. or not and given the recent news headlines approached with caution!- explaining the situation I get informed that the problem is not theirs contact the courier. I'll leave their name out at the moment because they are investigating the matter still. Indy Store then say I paid for next day delivery and refer to their T&Cs, this explains what companies they use for delivery, which states a signature is needed upon delivery, I explain that I haven't signed for anything and neither have my neighbours. Indy Store tells me that I opted for next day shipping and should have expected to be there for delivery, after a bit of back and forth with them they basically call me stupid, say they have refunded my payment and then stop Live Chatting!Further emails this time blame me for going out to the shops and telling me I should have been constantly watching the tracking service and who in their right mind goes out when a delivery is due?If I'd order an item of some considerable size, yes I would have stayed put, but for anything else I'd expect a card to say a delivery had been attempted please re-arrange for an agreeable time?I am unhappy about their response which I found to be laying blame with myself and the courier and they negative attitude about my going out, if I had not been cut off so quickly, I may have been able to explain that I had to go out to get some food and medicine as I was experiencing symptoms of hypoglycemia as I am Type 1 Diabetic. Health is not something I like to speak about with strangers and it is only here that Imention it for the purpose of how badly I feel I've been treated by there service.Apparently a refund is due within 3-5 days and any problem with that is down to my bank.I had hoped for a nice pair of boots, but all I received was a negative attitude.
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