Name: westminstercollection.com
Telephone: 03330032777
Rating: 3.8

JT27 Guest

Two items , one envelope, two postage charges

The customer service operator was first class mark his name helped me out and sorted the problem , although I will be keeping an eye on the double dipping postage in the future.

Date of experience: Jun 13, 2025

Rosie Guest

9 months ago

Excellent service

Excellent service, prompt and to the point reply

Date of experience: Jun 13, 2025

Ebony Barnes Guest

9 months ago

Took Payment for a pre-order

Took Payment for a pre-order, and then said not available then tried to add as a credit on account, and they only communicate via emial, but when they want to sell you something then they want to talk on the phone,

Date of experience: Jun 12, 2025

Kristi Guest

9 months ago

Easy and efficient.

Every time I have needed to get in contact with westminster they have always been very helpful and quick to respond to me.

Date of experience: Jun 12, 2025

PH Guest

9 months ago

Excellent quality coins

Excellent quality coins. And issues on future deliveries expertly handlef

Date of experience: Jun 11, 2025

Amber Adams Guest

9 months ago

Phantom of the Coin Operator...

A diabolically inefficient and ineffective company, to say the least. I placed an order over a month ago for a coin. Since then they have revised the delivery date three times, demanded payment even though their policy clearly states that payment will only be required once coin is despatched, which it hasn't. They appear to be time wasters. I have requested a cancellation and a refund. Watch this space!Re: Reply from Westminster. I was charged £19.98 and coin was not dispatched, Unfortunately, not, in fact, as Jennie states, as does their website that payment is not required until item dispatched. What a shambles. I have, today 17.06.2025, requested, via telephone call to their offices, a full refund of the erroneously taken £19.98 and cancellation of order. My time is valuable and I do not enjoy having to deal with incompetent businesses, there are far too many of them. A waste of my valuable time,not amused, at all.Yes, I manually placed the payment because when you attempted to purloin a payment prior to the debacle of non despatch and were unable to, because no payment was due and my bank declined your payment request, I received an emailed letter from your company requesting payment and because I have an excellent credit record had I not paid you you may well have blackened my credit record. Try being truthful instead of adding replies which suit your agenda. I shouldn't need to chase a company because of their inability to get it right. Tell the whole story. Your actions did not match the terms and conditions stated on your website. Disingenuous replies simply point out a glaring failure of transparency.

Date of experience: May 15, 2025

Curtley Morgan Guest

10 months ago

VE 80th badge

Superb, value for money product. Recent phone call from the customer services team to check that the product had been delivered was helpful and very professional. I will be purchasing more products in the future. Keep up the good work!

Date of experience: May 02, 2025

Meara Reed Guest

10 months ago

Disrespectful.

I ordered a VE Day pin badge that was advertised where you only pay for postage. I ordered it well in advance, yet Ive received an email to say it will be posted on the 6th of May. 2 days prior to VE day and will take 3-5 days for delivery resulting in it being after the date. There will only ever be one 80th anniversary of the day which is the 8th of May. I find this very disrespectful and they should feel ashamed.