Review Time
I just discovered that this company had sent a debt collection company after my 92 year old mother.The amount owed related to a duplicate account which they admitted had been created accidentally.They agreed to close the account but did not apologise for pursuing a 92 yr old.Definitely a company to avoid Update on Westminster collections response to my complaint I’m happy that they responded to my trust pilot review.But I’m still waiting for a satisfactory reply to my emails…
I have been a customer of this company for many years and have always found them and customer service second to none. I recently had to get in touch as a coin I had ordered failed to be delivered. I spoke to Ollie who immediately apologised and sent a replacement via 24 hour tracked. No drama again 1st class service. The original has never arrived.
You're signing up to a subscription which you don't realise.They have taken payment out of my bank account on the 19th of December for something that hasn't been dispatched, even though on their site it states payment are only taken when things are dispatched.You're scammers and now I'm out of pocket for Christmas.
I was contacted out of the blue one day to see how pleased about a purchase I had made. Once established that I was happy, it was put to me that I might like to invest in another collection. Once explained to me and it was agreed to what I was signing up for, I went ahead with the purchase. I duly received the collection I had purchased and a payment was taken from my bank account.A couple of days later, I noticed another payment had been taken for an amount unknown to me. I sent Westminster Collection an email expressing my concern. This morning I received a package with items I had no idea I had agreed to purchase. A couple if hours later I received a email from Westminster Collection explaining I had signed up to this additional collection. No, in the phone call, there was no mention of this other collection and that I would have money taken from my bank account when they wanted. However, there was instructions in the email how I could return these items and get a refund, and that the collection had been cancelled from my account. The package is ready to go when my Post Office is next open.So, brilliant for this part, but it concerns me that, by agreeing to one thing, it automatically gave the agreement for other items. A less savvy senior citizen would not necessarily have the were with all to query that was going on and take the action I have to resolve the matter. I suggest a letter is sent out that requires an actual signature to agree to the application.
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Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
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