Review Time
I got duped by WP. Searched for someone I knew for background info. They claimed this person has 17 court/criminal records which is the ONLY reason I bought the report. I get the report and it’s vague! NOT 17 records more like 7. Most of the “records” were obviously other people’s, wrong names and DOBs. They trick you into thinking there’s all this JUICY information when it’s nothing!!! Bait and switch is illegal and Ill be filing a dispute with my CC.
I have started 2 Whitepages accounts. One was a one time report/charge and another was a $19.99 monthly service. After cancelling the monthly service I noticed I was still getting Whitepages charges of $19.99 monthly. After another attempt to cancel and failure I had to cancel my debit card and reported it to my bank fraud department and they confirmed that there were many monthly charges that were erroneous made by Whitepages but the bank they would refund only two months (Credit card would be better in this instance). So I called Whitepages, who refused to refund the money, not even arguing that they were legitimate, but because my Whitepages account 'was cancelled'. When I asked what they could do, could they perhaps extend my Premium service by the number of months they charged for after I stopped the service they said No because my account was cancelled. So even though the bank investigation determined the charges were invalid Whitepages was not willing to do ANYTHING.
Their "Opt-Out" page doesn't work and when I contacted them about it, they sent a automated response with the same non-working link. They profit off selling your information, enabling scammers, spam callers, and stalkers to easily access your information. This company offers nothing good to society.
I have repeatedly requested the removal of my information from this site. I have tried the opt-out page and customer support and have received no assistance or even acknowledgment of the request. What I do get is an offer to buy their premium service, which will never happen if they cannot even honor several requests involving removing private information. I have someone I know trying to harass me by trying the addresses and phone numbers showing up on this site. They need to respond to these requests quickly for the sake of safety. I cannot recommend using their services or paying them any money.
Always liked this company. Used to recommend, have had a monthly subscription for years. Had been great help with my ancestry work. Now - 20 minutes to try to get help on their site (used to be seconds and turnkey)spiffy, fancier website more linked in staff with bios, new come-ons to upgrade if you can't get service with your already existing account BUT not a single useful help number on their site - help is a referral to prepackaged, vetted articles. Get human had an email address from them - wow - too bad...
It was not clear at all that the $4.99 for a month was for 20 searches. Hit 20 in a day (of course) and was offered 80 more for $22 more. I was looking for old classmates for a high school reunion. Unfortunately, had used up first 20 searches verifying what I'd found on other free sites. Save your money and go with the free sites. WHITEPAGES should make it very clear that it is limiting to 20 searches in a month. SHADY!
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