Review Time
I wish I could rate it lower to be honest. I had my card linked to my account, which I havent used in 6 months. my account was hacked and the highest subscription was purchased with my card, I called customer support for almost 30 minutes just for them to say "well have someone from the fraud department contact you in 24-48 hours, 1 week later no email from support, however, they did disable my account and did NOT refund the money, had to take it up with my bank after ordering a new card and took another 5 days to get the money back. support is useless, security is weak, even the service in general is often inaccurate.
I would give zero stars if I could. I signed up for only one time report $11.99 and this site multiple charged me and charged a premium subscription too. Almost $100.00 and the one time report I wanted is inaccurate too. Update: I contacted Whitepages and they are refunding all the money and are investigating this technical glitch. It can take a few days for the refund to show, so I’ll return and amend my stars after the refund shows at my bank.
This service is absolute garbage!!I searched for someone on whom I needed to serve court papers. They provided me with information that's almost six years old and inaccurate. I used a prepaid card. Because I know that even though I canceled. They will continue to charge my card.
Garbage—-Inaccurate email addresses and telephone numbers. The Customer Service (Yolanda and Erlene) is HORRIBLE. They refused to give me credit for the time I had the service. I had time over this Memorial Day weekend to send emails to former classmates announcing a Class Reunion. The emails were wrong and the telephone numbers are wrong—SCAM, FRAUD
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