Review Time
Context: I've moved several times (using moving companies or UBOX) and never had any damage to my stuff. In hindsight I should neve have signed with them. Brightside is very professional but they subcontract so they have no liability. Master Moving was just unprofessional at every step and offered pennies on the dollar for settlement after thousands of dollar in damage. If you value your money, your time, or your sanity — STAY AWAY from Brightside Moving and their shady subcontractor, Master Moving Company. This was a terrible experience start to finish. Here's exactly what happened:🔻 Brightside Moving outsourced my move to Master Moving Company. 🔻 They gave a confirmed quote — only to jack up the price at the last minute. After everything was packed. After they had full measurements. When you’re completely vulnerable. Unless you've mapped out your stuff to the last broom you are going to get dinged severaly and without much option at the end. 🔻 They broke my bed frame and other items. And when I filed a claim? They offered $0.60 per pound for the damaged items. That’s not a typo — they literally think your belongings are worth loose change. 🔻 When I questioned this insult of a settlement, they said, “It’s in the fine print.” So apparently, if you sign their paperwork, you’re also signing away:• Your right to fair compensation• Your expectation of professional service• Your sanity💥 I’ve attached PHOTOS of the damage and the actual insurance settlement letter so others can see just how low they go. This isn’t a misunderstanding — it’s a system designed to screw the customer while hiding behind loopholes and paperwork. Final word:If you’re okay with:• Paying more than you agreed to• Receiving laughable compensation for serious damage• And being told “too bad, you signed it” when things go wrong...Then sure, go ahead and hire Brightside and Master Moving. But if you actually want honesty, accountability, and basic respect for your belongings — RUN. FAST. This move has cost me thousands of dollars and weeks of stress I’ll never get back. Don’t let them do it to you.
Certainly! Here’s a draft for your negative review of Brightside Moving Company:---I had an extremely frustrating and unbelievable experience with Brightside Moving Company. Initially, they quoted me $4,444 for my move (spoke to both Washington Sena, and Vincent Giudice), which seemed fair, so I was pressured into quickly paying a deposit without being able to do a 100% accurate inventory. I made sure to overestimate the number of boxes, and listed all large furniture pieces. Five days later, I was contacted for an item-by-item inventory by James, only to be told that the total cost would now be over $12,000 – nearly three times the original quote. When I asked for a refund of my deposit, I was told no because it had passed the 72-hour window for refunds. They made everything sound smooth and easy when it came to getting my money, but when it came down to the actual move, they completely hustled me and tried to charge me far more than what I had initially agreed to. I would highly advise avoiding this company – they are misleading and dishonest in their pricing practices. I was called tonight for this inventory 2/9/25 at around 6:30 pm, who then assured me there was no one higher up that I could speak to in regards to this modern day scam they just pulled off. After I refused to agree to the new quote, he called me back and said he applied every discount he could, and gave me a new quote for $10,000! If I could give zero stars, I would.
This company is a joke. I was charged an additional $250 for a large bulky item. When the movers showed up, they did not have the equipment or man power to move the item so we left it behind. Multiple calls to customers service about adjusting my price and all I got was promises to call me back, which never happened. Then, the company that was delivering the rest of the items notifies me that deliver will be an additional $450 because they put my stuff on a truck that was too big to get into my residence. How many residences can take a 70'truck? This move cost me $700 more than I was quoted and part of it was not even picked up. When my items were delivered, the boxes were wet, many of them are crushed, at least one box was opened and then re taped shut. Very disappointing experience.
SCAM ARTISTS! They tell u a low price then tell u have plenty of room, once they get deposit then they tell u its in the system wrong and the price goes up and up. Then they want u to sign something saying that if the price goes up you pay. They are not BBB accredited and apparently it comes right up online they have a bunch of lawsuits pending.
Do NOT trust this company!!! My client’s immediate family member died unexpectedly changing their moving plans. I have personally reached out to the manager Carl (7 times). They are refusing to reimburse this couples deposit or respond to calls or emails! When my client and their family reached out they offered a $500 refund - they paid $2300 to move across country.We understand contractual agreements but when a family has been hit with such unexpected tragedy you would hope a “moving company” that prides themselves on self as being a stress free relocation company would have the heart to refund their money as they no longer are relocating. And after the heartless reaction and lack of response why would they trust this company if they do make a local move ???
Don't even think about using them. I called just to get a quote (actually they returned my call). They quoted me a price but then continued to give a hard hard sell to me to sign today for a "discount ". When I said cannot commit to anything, and that I am just checking around for estimates, the two people taking care of me, I believe their names were Jason and Daniel, stated "the name fits and hung up on me". I did not yell or get angry, I just told them I don't want a hard sell and I just wanted to get an estimate, and then they hung up. If I could rate them with a zero, I would do so.
Do not use this company. I was provided a quote for 63 items moving from Maine to Massachusetts. This was not finalized until I was supposed to receive a quality assurance call.(that was scheduled 4 different times). I was able to break down my inventory in half from 63 to 33 items and was charged another 400 dollars over the phone. Finally when moving day came they showed up loaded my stuff and charged another 400 dollars on top of it. They threatened to add more money on if they had to wait at the drop off location and the only forms of payment they expected is cash or postal money order. They bumped my entire move up to 5 grand when my quote was around three. The customer service was non existent and they are horribly rude once they got you in contract. They used another company to move my items called Express Movers Services who showed up in a budget truck. They blind side you and over charge. They took advantage of our family.
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