Review Time
Bad experience. Charged me a lot for a small load so I thought they would do a great job. instead, they didn’t show up on what they advised was my delivery date three different times - leaving me hanging, needing to reserve a new time and moving truck delivery reservation date with my new apt building, and lots of wondering and worrying about how much more furniture, plates, glassware, ustensils, towell, I should buy given the uncertainty of not knowing when they would finally show up. 9 days later - 4th time is the charm! Damaged one box. Whatevs…
Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc.***Brightside Moving Group is the same as White Room Moving---their Licensed Moving Broker DOT and MC numbers are the same: DOT: 4139079 | MC: 1586606***Date of Service: June 27-29, 2025Job/Order Number: M2147272Companies Involved: Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier)I am filing this complaint to warn other consumers about the egregious and allegedly unlawful practices of Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) during my interstate move from Woodbridge, VA to Charlotte, NC.The nightmare began with the broker. After providing a detailed inventory, my initial binding estimate of approximately $6,000 on June 23, 2025, was drastically and inexplicably increased to over $16,000 on June 25, 2025, with no new information on my part. Due to severe time constraints, I was essentially forced under duress to accept this inflated, revised binding estimate, paying a total deposit of over $6,158.34.The unprofessional carrier service and breach of contract followed. Express Movers Services Inc. was nearly 3 hours late for the scheduled pick-up on June 28, 2025, and attempted to increase the cost again on-site. This led to a heated, recorded call with both companies, where a critical agreement was reached: the remaining $10,200 balance would be split into two payments (50% on arrival, 50% after delivery/setup). However, the coercion escalated at delivery on June 29, 2025. The carrier was 3.5 hours late for the agreed-upon delivery. Immediately upon arrival, the company manager unilaterally abrogated the 50/50 agreement and demanded FULL PAYMENT IN CASH/MONEY ORDER within 20 minutes. The manager explicitly threatened to take my property to a local storage facility if full payment was not immediately received. As a senior citizen in my 70s, I felt under extreme duress and feared losing all my possessions. My wife and I were forced to drive to multiple stores under immense pressure to obtain money orders to pay the balance in full, despite the prior agreement and prior verbal assurances that Zelle/Venmo would be accepted.In summary, this constitutes a serious Breach of Contract due to the violation of the recorded 50/50 payment agreement. It also involves Coercion/Unethical Practices through the use of explicit threats and a tight deadline to compel immediate, full payment, which is an unacceptable and potentially illegal business practice. Furthermore, there was Misrepresentation as Brightside Moving Group provided inconsistent information on accepted payment methods (Zelle/Venmo) that the carrier refused to honor, and the company showed a blatant Failure to Adhere to Agreed-Upon Timelines with significant, unannounced delays for both pick-up and delivery.I strongly urge anyone considering these companies to look elsewhere. The combination of deceptive pricing from the broker and the coercive, threatening tactics from the carrier resulted in a highly stressful and unacceptable experience.
We had a horrible experience. We were told we would have at least 4 movers and that they would arrive early. We instead had 2 who arrived late in the afternoon. Did not receive our goods in a timely fashion as promised and several items were broken. Would never use them again.
This a been the worst nightmare move of my life. They lied from the beginning just to get you to use their poor shitty service. I asked a million questions asked about boxes and asked about a weight ticket. Once movers got there they had no boxes or an empty weight ticket, I needed one full also. Natalie and Alex assured me because they are going across state lines weight tickets are required. Delivered my items broken, gave me someone else’s shipment, missing items. Still no weight ticket. I am furious. Then they want to be secretive about the managers number. They stated whatever they disamble they reassemble. My furniture is sitting in assembled. I’m mad as hell.
Well, where to begin. I should have known because it sounded too good to be true. On the call the salesman said, “white glove treatment. We do everything.” So we paid the down payment money. Than I got this gut feeling to look online. Believe the reviews. I own my own business and I am fairly empathetic with people and businesses because I get it.It’s tough. However, we didn’t hear from them for 3 weeks. We called and asked, “ hey are we still a go for X date?” They gave us the wrong date. We corrected it. So than we asked, hey so when will they start boxing everything? Oh we don’t do that. That’s the white glove treatment and you didn’t pay for that so you’ll need to box and wrap everything yourself. Wait what??? Both my wife and I were there on the call when they said white glove. So I asked them to pull the call and send me the recording. They said they couldn’t. I used to run a call center that’s false. I told him it’s false and listed the under data protection laws. He than said it’s company policy but that they’ll review it. They called me back 10 min later (our call was almost an hr log call when we signed up). They said sorry our salesman didn’t say white glove but you can pay an additional (can’t remember exact number but it was THOUSANDS more). I said no and we scrambled to get boxes and box our entire house 2 days before we were supposed to move. DATE OF MOVE: well would you look at that, they showed up with a small moving truck. Smaller than what we ordered. The gentleman said I have to pay $12,000 more for them to bring another truck. What a shake down. We were supposed to move. I paid over $5k down. They pretty much had the advantage and they knew it. I called bright side again. They said I didn’t order the truck that I ordered and they’ll keep my deposit if I want to go elsewhere. They kept pushing me and up charging me. The movers said, bright side is a broker now the movers. The salesman’s always over promise and then when they show up they pretty much just shake you down for more money. So I drove my truck out to where we’re moving. I get there and guess what??? They call and say hey we can’t deliver to your address you need to come pick up your stuff or I need to charge another few thousand dollars. I can keep going on and on. But suffice it to say. DO NOT USE THEM. Get a pod. Heck, sale all your stuff before using them. Never again. I’ll tell anyone and everyone, DO NOT USE BRIGHTSIDE FOR MOVING
Initial price quoted was thousands of dollars more at end-state. They didn’t label boxes at all. Didn’t assemble furniture they took apart such as a dresser mirror, entertainment center. Wardrobe boxes with hangers just thrown in, assuming used those boxes only because they took up more space they would then up charge for. Customer service response was, you can make a claim if something is damaged through the email link. We have moved 13 times and this service was just subpar and the increasing subjective price scale seems borderline deceptive. Would never hire this company for a full pack again. One bedroom, one bath apartment at end quadrupled from original sales/contract price.
Horrible! They don't respond after they pick up your stuff! They get very rude. They worst ever... Don't do it... I haven't got my stuff since 10 days ago and no one responds. They are just available for getting your money and after that they are rude and disgusting...
I should’ve known better by reading the reviews. They were SO NICE when hiring them, they were nice when they asked for money but they don’t care about you or your belongings. They took my money & now they don’t care that I still don’t have my belongings. I was lied to by James from quality assurance, who told me I would have my things no later than 5 days after my first available date. They will argue that was an estimate but it’s not. An estimate is “it could be 5 days”. I was told I would have my things no more than 5 days. My stuff got picked up on 6/19, I wanted my things on 6/21. I’ve called & customer service is SO RUDE. They don’t care at all. I was told they would call the moving company they subcontracted & call me back but I never got a call back. It will be one week tomorrow that my stuff was picked up. Communication is poor and they lie. I would be a little happier if I could have a timeline of when my things would get here but no one will tell me.
Terrible experience for an 83 yr old.Confused reservation fee. Had to sign a doc- u-sign on my phone that I couldn't read twice while they held my stuff hostage...asked for receipts 5 times...no response...still don't know what $250. "Quality assurance" is for.
My experience with Brightside Moving Group has been deeply disappointing and financially burdensome due to their lack of integrity, accountability, and professionalism.I was quoted a price based on a quality assurance (QA) call conducted by an employee named Cody. Despite giving a full rundown of my items, the QA was clearly rushed and not documented accurately. The inventory was underestimated by over 400 sq ft, which led to a last-minute increase of $1,236 at pickup and delivery. I had no idea about this “adjustment” until the day of the move, when I had no choice but to proceed or risk losing everything.When I tried to dispute the discrepancy, I was accused of wanting a “free move” by a rep named Shane Mason, which was incredibly unprofessional and offensive. Not once did I ask for a free move—I simply expected honesty and accurate pricing.Another employee, Maya, claimed the movers had contacted me ahead of time, which was completely false. I explained that I had my phone with me all day and received no such call, but she dismissed my concern and condescendingly told me I “must not have been by my phone.” Her response was disrespectful and dismissive.I understand estimates may fluctuate slightly, but this was a gross misrepresentation of services. The company took no responsibility for the internal mistakes made during the QA process and instead blamed me, the customer, for their oversight.Please be warned: Brightside Moving Group operates under shady and misleading practices. Their communication is poor, their staff lacks accountability, and their customer service relies on gaslighting instead of solving problems.Save yourself the stress and money—do NOT book with this company.
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