Review Time
Please look at other companies first! If you are absolutely set on using this company (which I wouldn't recommend), please read the contract thoroughly and note any and all charges, moving dates, packing box sizes, etc. The contract is written to protect the company, not the customer at all.Where to start.... I guess as other people have mentioned, this company is more of a broker than anything else. They take an initial deposit upfront and then it is almost impossible to reach them. Because I wasn't aware of the moving box sizes beforehand during the quote (which they didn't explain), I had to upsize my move a few days before pickup, which was still small, but it pretty much doubled my costs. I had to call multiple times for any updates, and then they never followed up for pickup or delivery. I had to contact the company they contracted out to directly. It seems like the company thrives off of confusing customers. Since I was moving cross country, I was clear during the initial quote (and every call after) on when I expected my items to be delivered. I was told it would be delivered on the first day of my pickup window.... but then didn't arrive. I kept calling customer service on the expected delivery day and couldn't get through to anyone. The next day, when I was finally able to get in touch with someone, they explained that a junior staff person must have been mistaken when they told me the delivery day, and it would actually take 2-12 business days to get my things delivered (the contract covers them for 30 business days), since it's put onto a truck with a million other people's things. It ended up being delivered 1.5 weeks after the initial delivery date, so I was living in a sleeping bag for that period of time. The contract also leaves room for them to charge additional fees, such as elevator, stairs, shuttle service minimum of $500 (which is where they move your stuff onto a smaller truck if an 18 wheeler doesn't fit in your parking lot upon delivery), long carry service, etc. Moral of the story is please please PLEASE read your contract thoroughly, and don't feel pressured to sign a contract over the phone before combing through it. I paid so much more because of that and did not feel taken care of at all. At least I have my stuff now...
I contacted Bright Side moving company in the winter for a summer move of indeterminate date. Ben Grayson worked with me throughout the months preceding and was timely and helpful and even had solution to decrease the cost. We changed the move date several times as we received new info about closing date. He was very patient and said it happens all the time.The week of the move we had a new contact-Scott- who also explained each step.The four moving men were quick, knowledgeable and packed our four bedroom house in 3.5 hours! We got much more in the truck than we thought possible.Highly recommend Bright Side as well as the independent movers they hired coincidentally from non-related Brightside Co.Would repeat the experience in a heartbeat.Tamara and Mark Allen
Brightside Moving Group for the win! Due to work obligations, I was not able to help my wife move- but with the help of Brightside, we got it done! I appreciate the care taken by the men, moving an entire home takes care, and I am fortunate I found the right people for the job.
How can you fix your company? Go out of business. Liars all the way around. Wish I could give them a -100 ratingLeroy sounded so honest. Cost me thousand more than they told me. They even had the nerve to ask for more money before the move. 250.00 but I found out they gave themselves a bonus. Actually only had room for a bed and dresser. They promised we paid for a captains full bed, dresser, futon, 2 sm desks a computer chair and 25 boxes. SCAMMERSRUN FROM THEM.
My son recently moved from Pa. to Va. They picked up his belongings on June 21 2024, it’s now July 9and he hasn’t received anything. He calls every day and all he is lies,lies, and runaround. Not one person he's talked to tells the truth or calls him back. This is horrible and unacceptable behavior for a moving company. I would like to know what is going on with this company!!! Do we have to take legal action to get any answers. My son starts a new job tomorrow and is sleeping on the floor cause he has no bed. Brightside should be ashamed to treat people like this
I contacted a few moving companies and brightside was the most professionally one I worked with. Move got cancelled on my end and they fully refunded our deposit in a very timely manner. I woul call them again if our situation changes.
Believe me, my review is coming as a 76 year-old widow I have never been treated so badly from promises promises promises to a bad delivery 30 days later even the police had to be called because they sent the wrong company to deliver and he spoke no English , he had no help. He sat in my driveway and posted on craigslist and waited on people to come help him. Took over an hour . My whole review wilBe posted soon. What a nightmare
Bear with me as this will be a long and well founded complaint. This "company" is by far the worst company that I've had hired. First contact over the phone was with rep Zachary which was all nice and polite. We explained that we have a big move from Los Angeles CA to San Antonio TX and we were very specific on what size of home we have and also the time for pick as I needed to be out of the current rental property and in my new job by a very pinpointed date. So he gives a quote that seemed pretty reasonable assuring us that the space offered was enough for our home size and that the pick up was going to be in around 2-3 days.We paid the security deposit of $2,400 at that moment. Time of moving came around and they gave us a Friday for pick up which was excellent, we waited all day and nothing. They called us late on Friday (Patrick co-owner) of the company according to him to up-sell the space needed for only an extra $3,000 dollars! insane right? he was too sales-many pushy about the upgrade, we declined.After the sales pitch he told us the movers will be there on Saturday from 9-1 then they called us (local movers) to give us a new eta of 3-6 PM and nothing! We contacted the bright side because time was ticking and we had to be out by Sunday. Brightside did not care as they keep saying "well we are still within the 3 day pick up time. On Saturday around 6:30 PM another driver from a different local company called to say "I'm 3 hours away from you and I don't think I have enough space for your move"unfreaking believable! I told them please call your dispatcher or manager to fulfill your end of the deal. I want the space it was promised and that we put a down payment on. The driver calls me back saying"my dispatcher told me that we'll be there tomorrow from 9-11 am WHAT!! at this point I am so upset and disappointed with this "company" but we are running out of time. So guess what? exactly! on Sunday they switch the pick up time from 9-11 AM to 1- 3 PM and then from 3-6 PM keep in mind that we have to vacate Sunday!Movers showed up at 8:30 PM high as a kite the truck smelled like weed and the drivers did not have any ID with them, they showed me a space in their truck that was way smaller than the 590 cubic feet we were promised and when I asked the guy "can I please measure it? because this is not 590 cubic feet" "he said no, I cannot let you do that, that's my company policy" then I said " ok let me talk to your manager" he refused. Then he comes back to me saying "Well my dispatcher said that if you want all the truck to yourself it is going to cost $10,795 dollars! Ridiculous! Furthermore, he goes "also if you cancel the service right now, your deposit of $2,400 will be lost as it is not refundable" I was beyond upset at this point. My wife and I called Brightside the next day and pretty much they did not care and bragged about highlighting the fact that our deposit is not refundable. They cost my family extra expenses and 3 days of income as I could not start on time for my new job in TX and caused us a lot of stress. Please stay away from these SCAMMERS that all they want is your money with their very unprofessional and scammy business practices.
Total scam!! Do not use this company. Gave a quote and then the day they came to pack and load, they did a virtual tour and final walkthrough/documentation and the quote nearly tripled! We actually sold some of the items to be shipped so it should have been less. You never speak with the same person. The people they send to pack and move are contracted and not associated with their company name. These are regular people and NOT true professional movers. They damaged our floors! When I mentioned it, they simply said call the company. Took 8 hours to load three bedrooms and pre-packed boxes. When the items were delivered, we were missing items. All lamps they packaged were broke and ruined. Some of our furniture were missing bolts that may have vibrated loose in travel? The same furniture had a white waxy liquid on it and the driver rudely said “it shipped that way.” No it did not! Then wanted me to sign I received all my items knowing full well that we had 28 boxes in the garage that were not opened. When I emailed the company about the loss and damage of property..no response. This company is a hustler operation! They give you a great quote and then the day of (when you are leaving and have no other alternative) they change the quote! Movers are regular people and not professional movers. Do not use this company. You will regret it.
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