Review Time
If I could give this shit company zero stars I would. First of all the are overpriced by adding hidden fees that was not in the original price. Secondly, my pick-up date kept getting changed to the point that they were going to pick up my items late at night. Please stay away from this company. Did I mention that they don't refund you your money if they do it's only a very small amount. This is a SCAM.
THESE PEOPLE ARE SCAMMERS!We booked Brightside Moving Group for a cross-state move. Their rep, Brendan Schickel, gave us a binding estimate of $2,556.32 for 900 cubic feet and we paid a $705 deposit. On moving day (Sept 26, 2025), the movers showed up late and suddenly claimed we had “way more” than quoted—even though we had fewer boxes than listed and the same exact furniture. Brightside’s dispatcher, Anthony, refused to load only the 900 cubic feet we paid for unless we gave them $3,148.96 more in cash on the spot. They said if we didn’t pay, they’d leave and we’d lose our deposit.We were forced to pay under duress. Then Brightside delayed our delivery twice (to Sept 28) and even though they promised 9–11 a.m. delivery, the truck didn’t show until 4 p.m. To top it off, the movers taped our painted bookshelves together, and the tape ripped off the paint when we unpacked.This was a complete bait-and-switch. Brightside uses fake “binding” quotes to hook customers, then doubles the price in cash once you’re trapped. Read the BBB complaints—this is not a one-time mistake. Do not trust this company with your money or your belongings.No wonder they want you to pay the movers in cash, that’s how scammers usually do it. AVOID THIS COMPANY!
it all started out with brightside moving group with daniel in sales. painted such a picture of service that i fell for it. they did show up prertty much when they said. at time of pickup they had to have more money from what i was quoted. i paid due too fact that my closing on house was in 5 days and i didn"t have time too get anyone else, and i had already givin them almost one thousand dollars. at that time i was told it would be 5 to 14 days until delivery. after about 10 days i started calling their customer service to get an update on delivery time. every time i called customer service i was told they woould call me back [ to date still waiting for return call] `12 to 20 days calling or texting or seneding e-mails. i received call from a maya which she told me it would be 4 to 7 days and i woould have my furniture. 10 days later i received call from truck driver stating he had my furniture and needed to have 1600 more dollars cash in order to get my furniture. what the hell was i to do i had already paid out over 5 thousand . i paid ramson money to the crooks top get my furniture. i beg anyone reading this too stay away from BIGHTSIDE MOVING GROUP in Boca raton florida. that job was m2154119
Well the men that came to load the truck were very professional,prompt,they wrapped everything very carefully and took great care with our belongings-now for the bad part-when we called to see when they would be delivering our belongings to our new home,they said they had 14 days to deliver our stuff!! Who wants to wait 2 weeks to get your belongings when you’re moving into a new home!!!! Luckily we knew people that lent us beds and a table so we could somewhat function-why would a company even hold your stuff for that long? It’s just mind blowing that they can get away with that.! I mean we’re stuck. We have nothing else to do but wait.!!! also the original price they quoted us was less than $3000 and the final quote was almost $10,000 so be very leery and beware of what you’re doing with this company! I wanted to have faith all would go well but,evidently,they don’t care if you’re sitting in an empty house-they just want your money
This company hired a moving company to take me from Virginia to North Carolina. It was a one-day move. I received two so-called written "binding estimates" from Brightside and neither was binding. I paid them about $2500 for an initial estimate of $3300. The cost was increase $3300 to $5100 after I provided a final larger inventory, 50% increase. The movers (Express Mover Services Inc, based on New Jersey) showed up on the right day but later than I was told by Brightside (7-9am vs arrival at 930am). The foreman did a walk-through phone video and sent it to Express, not Brightside. I then received a call from someone in New Jersey who managed the crew who told me the new price was $8600. This was based solely on the video. There was no detailed breakdown of the new costs until the end of the loading when I was presented with some documents with new prices but no details. I complained bitterly but was helpless given the circumstances and had to pay $6000 in CASH as well for same day delivery. Of course, Brightside told me about NONE of this in advance. There was an increase in volume of maybe 20% but the remote foreman estimated 25%. Even accepting that, the total price increased 70% - no possible way to justify that, including $1100 more just for packing materials(tape and boxes), $675 for undefined "bulky items" , and a junk fee of another $275. All in all, more than $3000 above Brightside's "binding estimate". I called Brightside them multiple times but got no help, only promises to look into it. This is a racket and they insulate themselves from any liability with fine print in the contract that allows them to just say - talk to the movers. Very poor customer service. They use unscrupulous movers and tout themselves as great service providers that will take care of all your needs. I will actively denounce this company for its disregard of the customer's complaints and unwillingness to step in to resolve anything.
We are moving to South Carolina from New york we hired bright side and agreed on what we thought was a fair and reasonable price, mind you we are not brining any furniture with us and none of the boxes we packed exceed 50 pounds in all honestly we are really not brining all that much, and we’re detailed about what was coming when we had the conversation and received the quote, however upon arrival they informed us that they were charging us an extra $1,100 and that if we didn’t they would have the guys leave and not do the job and that we would not receive our deposit back, they also informed us that there is no guarantee that they can have it at the new address by the date we agreed on when this again was AGREED ON, they basically strong armed us into paying them double the amount and left with no choice because we have to be out of our house in the next 3 days this is ridiculous and not how a reputable company operates they also showed up 3 hours late which didn’t matter but when you add it in with the other nonsense it’s extremely wrong we will be reporting to the BBB
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