Review Time
If I had read the reviews beforehand then possibly would have looked elsewhere.Fortunately for me my situation did not allow me the time to do this, as had a appointment in Bath and a puncture, as Wiltshire tyres was the closest place pulled in an explained my dilemma and subsequently left some 55 minutes after being booked in.Eight days later suffered another such puncture and decided to renew my tyres as would need to as tread was about 2 mm, contacted Wiltshire tyres and they gave me a price that was comparable with other outlets and could be fitted next day. Received call next day to say tyres had arrived , took car in and on my way home just over one hour later.Cannot fault the customer service I have received.
Absolute joke of a company.Not from the area & got a puncture where the tyre went flat immediately right outside of their premises.2 young children in tow but they point blankly refused to help. Said it was 1.30 & they close at 2 so nothing they could do.Ended up with a long wait for breakdown!Don’t know why I’m surprised by there glib attitude, there reviews on here speak volumes about the garage!!
Please don’t go to the Chippenham Branch for anything more technical than a puncture repair.Had my car in for a new clutch and it turned into a complete nightmare costing double the original quote, taking weeks to complete and resulting in me having to sell the car.
My second attempt at buying tires in two years, as a local and having service of 22 years thought I might be worthy of service, pretty much palmed off, they’re coming tomorrow we will call. Hmm Should have known better by the mechanic in the workshop swearing and what seemed to be flying spanner’s, fcuk,,g crossover jag headers are s11t, I hope the jag survived unscathed. Hope you can see the light to either improve the workplace, treatment of staff and customers or management as you have a problem conducting business, I’m not seeing gas monkey garage making an investment any time soon, although if you pay peanuts
Since previous manager and Luke the machanic left the customer service is very poor. When you call your answered by a dumb incompetent person.Booked my van in for MOT when I got there they told me that they couldn't do it even though it had been tested the 2 years previous.
Used MOBILE TYRE FITTING Thatcham service through BlackCircles - appalling experience considering home fitting is to make thing easier (not!)First attempt - replaced rear tyres. Noticed slow leak after they left and when I looked more carefully at valves they hadn't been replaced (mistake or deliberate to save money?)Second attempt - valves replaced but again notice slow leak after they left.Third attempt - took to "proper" garage. Leak due to sealant previously not being cleaned away and tyre fitted on top.Will never use again.
Most definitely in two minds while writing this review. I had done a check over of my Vehicle and diagnosed a few issues; most of which I was capable of doing but admittedly didn’t really want to do. I took my car in on Monday for a Brake & Exhaust Check; although I had a diagnosed a Exhaust Leak I was told the exhaust was fine and has no issues. Had the car MOT’d today and it received a Advisory for ‘Exhaust has minor leak of exhaust gases Rear’. So this was missed on the check; even though I asked them to check for this exact fault.Then we get onto the Rear Brakes.. Hand Brake was at the top of its travel and I’d only had time to check the NSR Shoes so asked if they could check the brakes as well. Was informed that the shoes on the OSR required replacing, as well as the OSR Wheel Bearing. Completed the OSR Wheel Bearing myself but was running short on time around work to complete the Brake Shoe Replacement. Went in on Thursday, and was extremely grateful that they replaced these for me. Today on its MOT - ‘Parking Brake lever has excessive movement indicating incorrect adjustment’ & ‘Brakes imbalanced across an axle rear’ - Both of which are directly linked to the work completed at this Garage. Called them this morning and asked to speak to the Mechanic. Explained that the Vehicle had Failed on the work they completed the day prior to dropping it off for its MOT and the fact the Hand brake was still at the top of its travel when collected and that I had tested it after collection and it rolled backwards with the handbrake on; Rear shoes do need time to bed in and gave the garage the benefit of the doubt. Plus I was due to drop it off at a different garage the next day for its MOT. I asked for him to explain what work he had done; so I’m not going in blind trying to fix the work they did incorrectly. I was repeatedly told that the work completed was correct and no explanation given for the MOT failure. I was then told to bring it in so they could have a look. Funnily enough, they had the car on the Ramp for a good 30 Minutes and this time to handbrake was not at the top of its travel when returned. I was told they re-did the adjustment and that it’s common to need to re-adjust again after shoes are fitted. Which is correct, however this is due to the shoe lining wearing over time and the shoes needing to bed in. This has nothing to do with the fact the handbrake was adjusted incorrectly and the fact that there was a imbalance of the axle adjustment. The fact is they completed the job incorrectly - The MOT failure states that exactly.I was impressed with there MOT Tech, he found the time to test the Brakes on the Roller for me after they have redone the work today to confirm the work had been completed correctly this time and that it was at readings for a MOT Pass. I personally wouldn’t recommend them, or return there in the future. They returned my car to me with major defects following the work they completed and caused 2 x Major Defects on a MOT Failure. Not offered a apology, just excuses. Wasn’t offered a refund..Thankfully, after their second attempt it did pass the MOT however had a break squeal, even when not breaking everyday since 🤦🏻♀️
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