Review Time
Absolutely do NOT go near this company they couldn't organise a P**s up in a Brewery, totally conned me out of money and I'm a small business. They couldn't care less.
Have to switch to a different provider. I have them for 5 years . Fee started at $ 17 per month until i saw my account they charged as $35 to #36 already. I have looked at other options. Oh boy did not know that there are a lot better service provider in our area and charge us less. We are paying $23 per month now. Have to close my account with them. I prepaid everything. Last bill due on 02/01/26 $35 something. I paid 01/06/26. Had to pay $84 something to pull their tote? .Paid it same day 01/16/26. On january 22, 2026 they charge me again for the $35. Called customer service and of course takes forever to talk to actual person. I told them that the empty tote is waiting upfront for 2 weeks now and no one picks up. Kind of like a sore eye that its in the front for the entire time. Also asked for the double charge. lady told me the schedule dates pick up is the 5th day after closure ( kind of vague to me). I called the 4th of Feb and its already the 6th. She said I will be refunded with the over charge when the tote is picked. Lets see and I will update when i get the refund.
WM is incapable of collecting recycling because area is "inaccessible "when the trash can sitting right next to it was collected-clearly accessible. Collecting recycling only once a month when I'm paying for twice a month and then not deducting from bill is poor business practice. Lying from WM customer service is also an issue apparently. No wonder so many neighbors are switching companies. I will be doing the same.
Dear Waste Management,
I am writing to formally document prior communications and outreach related to my account for (Account #xxxx), including statements made to me during my phone call with a Waste Management representative on January 23, 2026.
On December 24, 2025, a Waste Management driver took a photograph of the dumpster at the above location.
On December 29, 2025 at 10:13 AM, I received a phone call in which the caller ID stated “Waste Management” (540-208-4276) regarding concerns with the dumpster. During that call, I stated that I did not believe the dumpster was overfilled, though I was not on-site that day. No additional details were provided during that conversation, such as the possibility of extra fees.
Following that call on December 29, 2025, I spoke with my associates, all of whom confirmed the dumpster was not overfilled and that the lids were able to close. At 1:31 PM the same day, I received an email from Waste Management titled “Heads Up; One or more containers were filled incorrectly,” which included an overage charge of $225 (amounting to more than 2.5 times our normal monthly rate) and an unclear photograph (Reference #xxx.
At 3:05 PM on December 29, 2025, I reviewed our security camera footage, which supports my associates’ statements that the dumpster was not overfilled; however, the footage shows that wind had blown the lids open prior to the garbage truck’s arrival.
At approximately 4:05 PM on December 29, 2025, I contacted the Waste Management associate who had called earlier (540-208-4276) and left a voicemail. In that voicemail, I requested information regarding our contract renewal date and stated that I was dissatisfied with the situation and would prefer to terminate services rather than renew the contract, requesting that this information be sent to me by email.
Please note that I received two emails on January 14, 2026 and January 15, 2026 regarding our regular monthly payment, neither of which included the $225 overage charge. This led me to believe that the overage charge had been disregarded, as I did not receive the requested follow-up, and that the fee would be waived, allowing me to continue the business relationship at that time.
On January 23, 2026, I received another email titled “Your invoice is now ready,” reflecting a balance of $344.83. That same day, at 12:38 PM, I again left a voicemail for the same associate. I also contacted Waste Management online and was provided the number 1-800-866-4460.
At 12:52 PM on January 23, 2026, I spoke with a Waste Management representative, Katelyn, at 1-800-866-4460. During that call, I reviewed the above timeline and reiterated my dissatisfaction and my intent to not continue our business relationship.
During this conversation, Ms. R stated to me, in her own words, that the associate who contacted me on December 29, 2025 was part of a “snapshot team” and did not have access to contract renewal information, and that as a result, my voicemail left for that associate on December 29, 2025 — despite being placed prior to January 1, 2026 and originating from a Waste Management phone number — would not be considered relevant or valid for purposes of contract notice.
The purpose of this email is to ensure that my prior outreach, voicemail notice, and the statements made during my January 23, 2026 phone call are accurately documented in the account record. At this time, I am not selecting any of the options outlined in your recent correspondence, as I understand I have 30 days to make a decision and to speak with my team.
In addition, based on the statements of my associates and review of our security camera footage, I do not agree with the overage charge assessed in Reference #xxxx and do not believe the container was overfilled at the time of service.
I would also like to note that, as a customer, I relied on communications received from a Waste Management phone number and was not aware of internal role limitations regarding which representatives are able to provide contract-related information.
Please confirm receipt of this email and that this information has been added to the account notes.
Sincerely,
Elizabeth
My options are to pay $1500 to end our contract, continue with the automatic renewed contract until April 2027 or re negotiate. Never in my life have I felt so robbed by a corporation. We are a small mechanic shop who thought we could trust a well known company. They are charging us $225 for a cardboard that was blown up by the wind. I submitted a picture of my own and video to support this.
The support team is confrontational and not helpful. There’s no option to cancel the service online, and they provide misleading information over the phone. After multiple calls requesting to speak with a manager, I was hung up on. I highly advise against engaging with this service.
This service is terrible; the one-star rating is only because it's the minimum required to submit a review. Otherwise, it would definitely be a zero. They charge excessively, frequently miss scheduled pickups, and have even outright declined to pick up, claiming they are "busy."
Our area was served by a waste management company for around 20 years, providing two bins: one for regular trash and another for recycling. I don't recall if there was a fee for the bins. In 2010, the Township switched to a different service, which continued using the bins supplied years ago. Now, after many years, our trash bin has cracked, and when we requested a replacement, they left a new bin but didn't take the old one labeled with the previous company's name. Upon calling, I was informed that they could collect it for a fee, but I was advised to contact the original provider since the bin supposedly belonged to them. I attempted to reach out to them, but after being on hold for an hour, I hung up. The absurdity is that the current service used the old bin for years but refuses to collect it because it has the original company's name on it. From my viewpoint, it should be treated as my trash and taken away.
Online customer support is ineffective, and phone support is often unavailable even before closing time, with no messaging options. Local authorities should assess this service provider, as they often miss bin pickups and charge for services not rendered.
The online support team is ineffective in resolving issues. Phone support is often unreachable, even before closing time, and there is no messaging system. Local authorities should investigate this provider, as they frequently miss scheduled bin pickups and charge for services that were not delivered.
This is a massive corporation that shifts its business costs onto customers. This isn't a small operation but a clear example of corporate greed. They have billed me beyond the agreed municipal rate for two consecutive billing cycles and have refused to correct it or respond to my inquiries.
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Waste Management is North America's leading provider of integrated environmental solutions. Have a question or concern? Email wmcares@wm.com.
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