Review Time
My review at this point is on customer service only. My mechanic recommended a wolfboxG900 pro and while I searched for it, I got directed to their Canadian option. It was offering some discounts, which were nice and I felt I'd read through carefully, confirming this was shipped within Canada. After purchasing it, when my confirmation email came in, I noticed there was no sales tax added so I wrote the company, asking for the order to be canceled if shipping outside of Canada as I didn't want the extra tarrifs and other charges to start adding up. I got a response quite quickly, assuring me that the camera ships from Mississauga, Ontario and the sales taxes are included, thus why I didn't see them. I was very happy that I got such a quick response from the company.
The camera angle and the rearview mirror don't work in harmony.Either you position the camera, or you position the rearview mirror. I know you can install the rearview camera and forget about the rearview mirror because the rearview camera would function as such, but the rearview mirror is important.I contacted technical support, and they said: We sincerely regret any inconvenience this design limitation may have caused you. We understand that finding a single angle that works well for both functions at the same time can be difficult with the current product design.Your comments have been passed on to our product development team. Although there is no immediate solution available, your input will be taken into account for future improvements.But was such a basic aspect as the harmony between the rearview mirror viewing angle and the front camera adjustment angle not taken into account when designing this device? What's the point of this? Why do they call it a rearview mirror? If you want, I'll sell you a coffee maker that you can only use to heat water or grind coffee. But you can't use it to brew coffee.
I have been dealing with Mark from customer service support at Wolfbox and the service has been excellent. I had a problem with my charging cable to my dash cam and it was remedied immediately. No hassle, new cable dispatched the same day and everything back to working as it should. Mark has been extremely helpful and professional in his dealings with me and I can’t thank him enough.
Asked for i05 dashcam details. They responded with “we regret to inform you that certain details cannot be provided due to our internal confidentiality policies.”So it’s like buying a car but they won’t tell you what engine it has due to internal confidentiality policies….Would you trust a company who refuses to tell you what you’re buying?!Latest response from wolfbox (they “confirm”you’ll have no clue on what your buying, all other wolfbox dashcams have detailed specs.No company confidentiality there….)Dear Customer,Thank you for your response. We sincerely apologize for the inconvenience. We currently do not have the specific sensor model.This information is company confidential and we have no access to it. Thank you for your patience and understanding. If you have any question, please reach out to us.Best regards,Mark Customer Service Team
Asked for i05 dashcam details. They responded with “we regret to inform you that certain details cannot be provided due to our internal confidentiality policies.”So it’s like buying a car but they won’t tell you what engine it has due to internal confidentiality policies….Would you trust a company who refuses to tell you what you’re buying?!Latest response from wolfbox (they “confirm”you’ll have no clue on what your buying, all other wolfbox dashcams have detailed specs.No company confidentiality there….)Dear Customer,Thank you for your response. We sincerely apologize for the inconvenience. We currently do not have the specific sensor model.This information is company confidential and we have no access to it. Thank you for your patience and understanding. If you have any question, please reach out to us.Best regards,Mark Customer Service Team
Wolfbox have the best customer service I've ever experienced. They've responded to my emails within the hour on two separate occasions. The first time, I was having trouble with compatibility for an oem rear mirror attachment which unfortunately was not resolved due to the car I own. However, next time I contacted them was regarding a fault with my dashcam, they then sent me a replacement with next day delivery service at no extra cost. I highly recommend this company, you won't be disappointed. A++++
Wolfbox have the best customer service I've ever experienced. They've responded to my emails within the hour on two separate occasions. The first time, I was having trouble with compatibility for an oem rear mirror attachment which unfortunately was not resolved due to the car I own. However, next time I contacted them was regarding a fault with my dashcam, they then sent me a replacement with next day delivery service at no extra cost. I highly recommend this company, you won't be disappointed. A++++
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