Review Time
My renewal date for a registered agent was March 1st. I received the statement for renewal and I tried to cancel my renewal by email but the email Wolters Kluwer had on the statement rejected so I called on 2/23/2026 and was assured my renewal was cancelled. I received a notice of balance due on 3/3/2026 and called and the agent verified my Registered Agent service was not cancelled and the agent REFUSED to cancel my registered agent subscription. Agent said Wolters Kluwer / CT Corp will not cancel my Registered Agent and they are staying on as the Registered Agent against my will until they receive notice from the Secretary of State I have a new registered agent. Even after I explained in fact I have a new registered agent, they refused to cancel my Registered Agent service.
I hired this company in November 2023 to assist with business licensing and compliance services for my business. From the beginning, I was proactive in asking questions and ensuring all documentation was completed correctly.
My materials were acknowledged as received on December 19, 2023. Throughout 2024, I followed up periodically, but communication was inconsistent and there was no clear indication that the work had been completed.
On November 21, 2024, I was contacted to confirm my business address and was told a zoning request would be submitted to the city. After that, communication stalled again.
On February 14, 2025, I was informed that my case had been mishandled internally, that the original handler had not completed the work, and that little to no progress had been made. At that time, I was told a refund would be requested.
On November 26, 2025, I was explicitly told that a refund check had been issued and mailed. Despite multiple follow ups in December 2025, January 2026, and February 2026, I have not received the check, nor have I been provided tracking information or confirmation that it was mailed or reissued.
I remained responsive, cooperative, and patient over a period of more than two years. I’m sharing this experience to highlight the importance of follow through, accountability, and clear communication when handling time sensitive compliance services.
I bought online copies of my books and they came with a instruction link next to the access code and when I clicked on one of them it took me to a website where it automatically redeemed one of my books and wouldnt give me access to it. The UI on the website is terrible and it takes forever to do anything on it because it has to refresh for everything you do. I do not reccomend buying anything on here. save yourself the headache.
I have been with WOLTERS CANTAX FOR YEARS BUT THE LACK OF SUPPORT AND REPEATEDLY CHANGING THE PASSWORDS FOR SUPPORT IS A ROYAL PAIN IN THE BEHIND. SLOW PROCESS and ABSOLUTELY FRUSTRATING ALL OF US END USERS.I NEED ANSWERS IMMEDIATELY AND GOING CHAT CHANNEL ONLY IS ABSOLUTELY USELESS. I need immediate ANSWERS not FOR A WEEK OR TWO OF USELESS EMAIL SUPPLIED. EACH TIME THEY SEND ONE TO ME WITH AN ANSWER I LOG INTO THE LAST PASSWORD AND AGAIN IT SAYS IT IS WRONG AND I MUST CHANGE. WE RUN BUSINESSES AND APPARENTLY THERE IS NO URGENCY ON CANTAX WOLTERS END TO GIVE US IMMEDIATE HELP. NO SOLUTIONS THAT WORK EVER COME, or A FEW MAY WORK. FORGET TRYING TO CALL THEY DON'T ANSWER PHONES. MY TAX CLIENTS ARE UNHAPPY WITH ME BUT THIS IS ON CANTAX NOT ME. SPOKE TO THE CRA AGAIN TODAY ABOUT MY CLIENTS THAT WERE AFFECTED.
They send us bills for things we don't use. Very slow responding to tickets.We recently asked them to adjust an invoice that was incorrectly charged and we never got any response from the support ticket.Then they froze our account from logging in due to an unpaid invoice.These issues have been going on for years and we are definitely looking at other platforms to use. It's just such a major pain to switch all our clients.Very frustrating dealing with their support and account reps.
My school switched to wolters kluwer for their exams... hundreds of thousands students are failing every exam. We get no support, our instructors are trying so hard to fight for us but wolters kluwer basically told us "to bad, its your problem now"
I’m extremely disappointed with this firm. They continue to demand payment for services that were never performed. Now they’re claiming I owe them for "what they did in the meantime"—a vague and unsupported charge that appears nowhere in any of the documents or agreements. Despite repeated requests for clarification and documentation, they’ve provided nothing to justify these demands.Worse, their communication has become increasingly aggressive and harassing. I expected professionalism and transparency, but instead I’ve been met with evasiveness and pressure tactics. I would strongly caution anyone considering working with this firm—read everything carefully and be prepared to defend yourself.
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