Review Time
Despite all my issues with the Wunda system, LVT and the Mobile App I cannot fault the customer support that is just brilliant and moves them from a one star to a three star.I am currently in DIY hell with the Wunda system. It might work for small areas but I cannot recommend it for large floors, particularly if you are planning to use LVT.I have spent 14 full days on this, and still do not have all the panels down. I have used 26 cans of adhesive. I described it to someone as doing a massive build your own jigsaw. I still have three of four panels that have some movement so need to pry them up, almost impossible without breaking and glue down again. I got three different types of adhesive from Wunda and the issue is with those that had the clear adhesive (others are green and blue). It turns out that for LVT you have to fill up all the channels not used by the pipe with self levelling (and not the cheap stuff because it is going onto the insulation boards). There are a lot of channels, you will notice there are no videos covering this and no way to calculate how much additional self levelling you need.Other issues:1) No videos show what to do around door ways2) No sizes given for panel cuts but you are expected to use parts of panels in other places, no clue to what and where3) Static will keep shocking you as you handle them4) I have really struggled with the clear glue and green Wunda branded glue. The blue one seems a lot better
From the point in interest to the confirmation of purchase Wunda had been amazing. Lots of information and support prior to accepting the quote. From accepting the quote it totally changed. Awful service, awful lack of help, support or interest in fixing the problems caused by Wunda. Stay away, don’t waste your time, or effort because they won’t help you. Missing product, designs, instructions, measurements, call the technical team and they tell you, you don’t have this product when there is a box of it sat in your kitchen, the same team telling me I’m wrong when he’s wrong and not looking at the right information, technical team giving wrong technical information. Really wish I’d followed my gut and gone with a different company now instead of just following the reviews online.
From the point in interest to the confirmation of purchase Wunda had been amazing. Lots of information and support prior to accepting the quote. From accepting the quote it totally changed. Awful service, awful lack of help, support or interest in fixing the problems caused by Wunda. Stay away, don’t waste your time, or effort because they won’t help you. Missing product, designs, instructions, measurements, call the technical team and they tell you, you don’t have this product when there is a box of it sat in your kitchen, the same team telling me I’m wrong when he’s wrong and not looking at the right information, technical team giving wrong technical information. Really wish I’d followed my gut and gone with a different company now instead of just following the reviews online.
What a genuinely great company. Each interaction with them is positive and value-adding and every member of staff I’ve spoken with either face to face, by telephone or via email has been courteous, understanding, motivated and competent. It’s nice to know that such companies do exist.
What a genuinely great company. Each interaction with them is positive and value-adding and every member of staff I’ve spoken with either face to face, by telephone or via email has been courteous, understanding, motivated and competent. It’s nice to know that such companies do exist.
One of my E8.2RF room thermostat s had stopped pairing with the control unit. I thought I needed a new one but Luke first advised me to remove the batteries, check the green square chip on the motherboard and ensure it was flush mounted. I did this and hey presto - working again. All sorted within a few minutes and a couple of emails to Tech Support.
One of my E8.2RF room thermostat s had stopped pairing with the control unit. I thought I needed a new one but Luke first advised me to remove the batteries, check the green square chip on the motherboard and ensure it was flush mounted. I did this and hey presto - working again. All sorted within a few minutes and a couple of emails to Tech Support.
First class service from start to finish. Had a few technical questions that were answered straight away. Installation was plain sailing following the plans and layout supplied, myself and wife had all pipework installed in a day and went exactly to supplied plans. Everything works better than expected. I would definitely recommend this product.
First class service from start to finish. Had a few technical questions that were answered straight away. Installation was plain sailing following the plans and layout supplied, myself and wife had all pipework installed in a day and went exactly to supplied plans. Everything works better than expected. I would definitely recommend this product.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
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