wundagroup.com

4.8
4.8 Based on 299 reviews

Wunda Group, designing and delivering award winning underfloor heating for over 15 years....

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Average Rating

4.8

/
5

299 Reviews

5 Star
93%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
2%

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Jemmy Foster
Helpful support from from Luke…

I’ve had a few emails to & from Luke regarding a few problems with my E91 heating thermostat installation. Luke has been so responsive and helpful. He replies very quickly and his responses are always comprehensive and very helpful. He has sorted out my problems on 2-3 occasions. Couldn’t recomnend him and his company more. Pat Phelan.

5
Date of experience: Mar 06, 2025
TW15
Underfloor heating

Always a pleasure to deal with , friendly staff always super quick delivery , well priced and overall just great company

5
Date of experience: Mar 06, 2025
Bart Walker
Helpful support from from Luke…

I’ve had a few emails to & from Luke regarding a few problems with my E91 heating thermostat installation. Luke has been so responsive and helpful. He replies very quickly and his responses are always comprehensive and very helpful. He has sorted out my problems on 2-3 occasions. Couldn’t recomnend him and his company more. Pat Phelan.

5
Date of experience: Mar 06, 2025
Fiona F.
What a great company A Plus Five Star

What a great company, I ordered some underfloor products from Andrew at Wunda on Wednesday morning, He told me he could deliver next day and thats exactly what they did in less than 24 hours from purchase, Also what a great service from the delivery guys too.Paul from United Pallets Network delivered them 1st thing Thursday Morning, thats less than 24 hours from placing order, Nothing was too much trouble for Paul the driver who i think is based around Redditch, It was an A plus service.Keep up the great serviceCheersDave

5
Date of experience: Feb 27, 2025
Candy Fisher
Joe @ wunda was very helpful in…

Joe @ wunda was very helpful in assisting me with a replacement part needed. Very professional. Top service as always from wunda.Would highly recommend.

5
Date of experience: Feb 21, 2025
Jim Rogers
Really great customer experience

Often dubious of an Instagram advert, which is how we found Wunda, but we cannot recommend them highly enough. Mostly for the customer service. We haven’t even installed our underfloor heating yet as we are renovating the house and put the radiators on WundaSmart Radiator Heads upstairs where there won’t be underfloor heating. They work well, although we have to set the temperature in the room slightly higher as the thermostat in them registers the heat from the radiator rather than the room- but that’s not a problem. Would recommend them. From Sam W getting our quote sorted to the exceptional patience, politeness and support of the technical team with our endless questions. If you can’t get through straight away they always call back promptly, and David and Shareen especially really have provided outstanding service - we are really grateful. I hope are given the recognition they have earned.

5
Date of experience: Feb 14, 2025
Cleve Taylor
Great technical support

Great technical support - had an old underfloor system and was struggling to find parts. Zach knew exactly which parts were required, and sorted the orders extremely quickly.

5
Date of experience: Feb 14, 2025
Bernard
Fantastic Underfloor Heating – Highly Recommend!

I couldn't be happier with this underfloor heating system. From start to finish, it's been an incredibly easy product to work with — straightforward to install and clearly designed with the user in mind.The standout for me has been the world-class customer service. Every time I had a question or needed advice, the team went above and beyond to help — no question was too small, and their knowledge and support made the whole process stress-free.Most importantly, the system itself is excellent. It’s efficient, reliable, and performs exactly as promised. You can really feel the difference in comfort, and I’ve noticed improved energy use as well.All in all, this is a really good product backed by a great team. I wouldn’t hesitate to recommend it.

5
Date of experience: Feb 13, 2025
Tristan Powell
Fantastic Underfloor Heating – Highly Recommend!

I couldn't be happier with this underfloor heating system. From start to finish, it's been an incredibly easy product to work with — straightforward to install and clearly designed with the user in mind.The standout for me has been the world-class customer service. Every time I had a question or needed advice, the team went above and beyond to help — no question was too small, and their knowledge and support made the whole process stress-free.Most importantly, the system itself is excellent. It’s efficient, reliable, and performs exactly as promised. You can really feel the difference in comfort, and I’ve noticed improved energy use as well.All in all, this is a really good product backed by a great team. I wouldn’t hesitate to recommend it.

5
Date of experience: Feb 13, 2025
Alicia Cook
Lazy, can't be bothered, poor tech support

Paid my deposit, had the first layout quoted wrongly. Had a new layout re-done then confirmed the order. Gave a weeks notice, as the plumber was booked to fit the manifold etc. Expected, an email or phone call to take my money, but nope - their sales person never responded. 2nd or 3rd time he ignored my emails. As for tech support, ask a question and you get a PDF document with misleading or out of date information and a cant be bothered attitude. They assume you know everything. For example, they told me, "the manifold ideally needs to be installed 600mm from the floor". but they didn't say from the bottom of the manifold, the centre or the top - you're supposed to read their mind. For any tech questions, you have to go through a process of sending 10 emails to get an answer that could be sent in one email. As for the tch documents, installation manuals, its guesswork if the information is accurate - for example, they say you need to fit a 3amp MCB for the wiring centre, when what it should mean is a 3 amp fused spur. (BIG difference)In the end, I spoke to some of their competitiors and after 10 minutes on the phone, I had all the tech answers I needed. Gave me confidence speaking with them.Wunda still never took my order so I placed the order with their competitor.

1
Date of experience: Feb 11, 2025

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